Receptionist / Cashier, KuGompo City

Reference: EL003380-Glyni-1

We are seeking a Receptionist / Cashier for a permanent vacancy based in KuGompo City (East London), Eastern Cape

Applicants are required to meet the following criteria:

• Grade 12 with qualifications in customer service, business administration, or a related field
• Previous experience in a receptionist or cashier role is preferred
• Experience in event coordination or venue booking management is highly beneficial
• Experience working in a healthcare or elderly care setting is a plus
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel and Outlook)
• Attention to detail and accuracy in handling cash transactions
• Ability to manage and coordinate multiple bookings and events
• Basic knowledge of office equipment (e.g., photocopiers, telephones)
• Valid driver's license and comfortable with driving responsibilities.
• Compassionate and patient oriented.
• Ability to work independently and as part of a team/ flexible and adaptable to changing priorities

The successful applicant would be responsible for, but not limited to:

Front Desk Management:

• Greet and welcome residents, family members, and visitors in a friendly and professional manner.
• Answer and direct phone calls, taking accurate messages when necessary.
• Manage the switchboard functions for changeover of weekend and night staff
• Manage the reception area, ensuring it is tidy and presentable at all times.

Cashier Duties:

• Handle cash transactions and handle processing of sales of items, tickets and services
• Maintain a cash float and balance the cash register at the end of each shift
• Process payments and write up the sales and cash receipt books
• Processing and reviewing of Cash transactions and balances on Xero or other software
• Prepare the daily banking and assist with banking when the Driver is on leave

Venue Booking Management:

• Attend to all venue booking inquiries
• Schedule and coordinate venue bookings, ensuring all details are accurately recorded
• Collect payments for venue bookings
• Ensure the venue is properly prepared for each booking and that all equipment and facilities are in good working order. With the co-ordination and assistance of the maintenance supervisor, housekeeper & kitchen facility.
• To meet and welcome adhoc entertainment/memorial functions at the booked venue, to ensure all requirements are met and any further assistance needed.

Administrative Tasks:

• Prepare Admissions, Discharges and Deaths & Transfer documentation and related records
• Record and take into safe-keeping resident’s valuables/ID books
• Prepare activities schedules and notices for the notice boards and Whatsapp Group
• Handle queries/emails / photocopying & printing documents as required
• Receive and receipt all account payments, donations, cash and administration fees
• Follow up on outstanding/negative cash balances.
• Maintain stock and control of items and transportation tickets and any other sellable item
• Sort and post the mail / Assist with subsidy forms.
• Typing and filing documents / general staff admin assistance
• Manage staff whatsapp group
• Distribution of internal communication/documentation.
• Update Residents and Next of kin telephone lists ward listings and inform security
• Driving/Shopping as required
• Stand in for the Cottage Reception during that person's annual/sick leave
• Assist Residents with proof of residence.
• Help residents write maintenance requests and complaints and communicate with maintenance
• Assist with posters and relevant communication and co-ordinate functions with regard to bookings
• Manage the relevant communication on the Cottage and Care Home Whatsapp Groups.
• Nursing services appointments, administration and general assistance
• Assist with resident meal orders when the Driver is on leave / Coordinating Driver’s appointments

Communication:

• Serve as the primary point of contact for inquiries and concerns from residents, family members, and visitors.
• Communicate effectively with staff and management to ensure smooth operations.

Customer Service:

• Provide excellent customer service, ensuring that all interactions are handled with empathy and professionalism.
• Address and resolve any issues or complaints promptly and efficiently.

Health and Safety:

• Adhere to all health and safety regulations to ensure a safe environment for residents and staff

Salary: R16 500 per month dependent on experience

To apply email detailed CV and supporting documentation through to Sign in to view email

If you have not received a response within 7 working days, please consider your application unsuccessful

R16 500 - Monthly plus dependent on experience