Product trainer

Product training in insurance today goes far beyond presenting product features.

It’s about turning complex insurance products, processes, platforms, and risk principles into practical knowledge that gives brokers and colleagues the confidence to sell, administer, and service customers effectively.

We’re looking for a Product Trainer: Personal & Commercial Lines who understands that.

Based within Hollard Insure’s Broker Distribution business, this role is responsible for equipping brokers and internal colleagues with the product, process, platform, and risk knowledge they need across Personal Lines, Commercial, and Agri products. As a product subject matter expert, you’ll deliver practical, scenario-based learning that improves placement quality, cross-sell opportunities, compliance, and ultimately customer outcomes.

What You’ll Be Trusted To Own

This is more than a facilitation role. It’s about bringing insurance products to life, translating technical information into meaningful learning experiences, and helping brokers and colleagues confidently apply knowledge in real-world situations.

You’ll

• Deliver engaging product training across Personal Lines, Commercial, and Agri products to brokers and internal audiences.
• Facilitate practical platform training covering quoting, endorsements, renewals, and claims notifications.
• Bring learning to life through scenario-based facilitation, proposal form analysis, and real insurance case studies that strengthen practical application.
• Develop and maintain monthly and quarterly training calendars aligned to business priorities and broker learning needs.
• Collaborate with Learning Consultants and Learning Administrators to identify demand, understand regional priorities, coordinate scheduling, manage LMS requirements, and track attendance.
• Partner with Content Specialists to ensure product training material remains accurate, relevant, and current.
• Work closely with Underwriting and Claims teams to ensure training reflects mandates, guidelines, claims processes, and operational realities.
• Collaborate with Product, Platforms, and Operations teams to share training insights and identify opportunities to address product, process, and usability challenges.
• Contribute to the development and continuous improvement of training materials, job aids, microlearning content, and scenario packs.
• Introduce innovative learning formats such as videos, simulations, and practical checklists to improve knowledge application and learner engagement.
• Ensure training content supports compliance with FAIS, POPIA, and Treating Customers Fairly requirements.
• Continuously build your expertise in product wordings, endorsements, appetite, rating factors, and claims processes while staying current with product changes and releases.
• Complete quarterly Product Subject Matter Expert assessments, maintaining the required assessment standard of at least 85%.
• Use coaching and experiential mentorship to continuously strengthen facilitation excellence, practical learning design, broker engagement, and delivery of complex product and operational training.