Quality Controller: CSC
Clover S.A. Proprietary Limited
Date: 1 day ago
City: Roodepoort, Gauteng
Contract type: Full time
The Quality Controller: CSC is responsible for providing quality customer service to internal and external customers, as aligned with business standards. Monitors and evaluates the quality of inbound and/or outbound telephone calls. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. May act as subject matter expert.
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