Restaurant Hotess/ Reservations - Stellenbosch

HOSTESS & RESERVATIONS COORDINATOR

An established hospitality venue seeks a professional, welcoming and organised Hostess & Reservations Coordinator to manage guest arrivals, restaurant bookings and front-of-house coordination.

ONLY SOUTH AFRICAN CITIZENS WILL BE CONSIDERED.

Key Responsibilities

• Welcome guests, escort them to tables and manage table allocations.

• Handle reservation enquiries, confirmations and booking records via telephone and email.

• Maintain accurate reservations on DinePlan and process quotations, invoices and payments.

• Communicate VIP arrivals, special requests and guest requirements to relevant departments.

• Coordinate menu arrangements with guests and the Head Chef, and helicopter arrivals when required.

• Assist with switchboard duties, guest enquiries and restaurant operations.

• Maintain a professional, tidy and welcoming reception area.

Requirements

• Matric essential; a hospitality or tourism qualification advantageous.

• 1–3 years’ experience in reservations, hosting or a front-of-house hospitality role.

• Experience using reservation systems and third-party booking platforms, such as Booking.com and Expedia.

• DinePlan knowledge advantageous.

• Proficiency in Microsoft Word, Excel and Outlook.

• Excellent telephone etiquette, written communication and guest service skills.

• Strong organisational skills and attention to detail, with the ability to manage multiple bookings accurately under pressure.

• A professional presentation, reliable work ethic and adaptable, team-focused approach.

• Own transport and a valid driver’s licence essential.

• Availability to work evenings, weekends and public holidays.

To apply, email your CV to

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Subject: Hostess & Reservations Coordinator

Requirements

• Matric essential; a hospitality or tourism qualification advantageous.

• 1–3 years’ experience in reservations, hosting or a front-of-house hospitality role.

• Experience using reservation systems and third-party booking platforms, such as Booking.com and Expedia.

• DinePlan knowledge advantageous.

• Proficiency in Microsoft Word, Excel and Outlook.

• Excellent telephone etiquette, written communication and guest service skills.

• Strong organisational skills and attention to detail, with the ability to manage multiple bookings accurately under pressure.

• A professional presentation, reliable work ethic and adaptable, team-focused approach.

• Own transport and a valid driver’s licence essential.

• Availability to work evenings, weekends and public holidays.

To apply, email your CV to

Sign in to view email

Subject: Hostess & Reservations Coordinator

R10500