Key Relationship Manager

POLMED is seeking a dynamic and highly professional Key Relationship Manager to drive the implementation of stakeholder relationship strategies that enhance organisational engagement and service delivery. Through effective management of key stakeholder relationships, the role fosters strategic partnerships, facilitates collaboration, and ensures the timely resolution of stakeholder needs and concerns. The position promotes effective communication, strengthens relationships with stakeholders, and leverages insights to support strategic objectives, operational excellence, and sustainable stakeholder value.

What you’ll be responsible for

• Monitors member service trends, queries, and complaints to identify issues and implement improvements with the Administrator/MCO.
• Manages member escalations and promotes timely resolution while reducing CMS complaints.
• Develops and delivers regional member communication and education initiatives.
• Monitors communication effectiveness and collaborates with partners to enhance delivery.
• Analyses member health data to identify trends and support wellness initiatives.
• Coordinates health promotion and preventative care campaigns to drive member engagement.
• Builds and maintains stakeholder relationships to enhance member experience and issue resolution.
• Implements stakeholder engagement plans and escalates risks and challenges as required.
• Leads and develops Member Liaison Officers, ensuring performance and process compliance.
• Promotes operational excellence through knowledge sharing, continuous improvement, and performance management.
• Manages the regional budget, ensuring cost control and expenditure compliance.
• Optimises resources and supports financial sustainability through effective budget management.
• Ensures compliance with regulatory, governance, and risk management requirements.
• Fosters an ethical, accountable, and high-performance culture while managing compliance risks and audit findings.

What you’ll bring

• NQF Level 7 Degree qualification in Health Sciences
• Life Coaching, Facilitator or Train-the-trainer certification; and Wellness, Stress management, nutrition, fitness and mental-emotional wellbeing training as an added advantage
• 6 years’ experience in Marketing, Customer Service or Wellness Management in medical schemes
• 4 years supervisory experience
• Demonstrate deep knowledge of customer care, communication or wellness

You’ll thrive in this role if you

• Strong stakeholder relationship management skill
• Excellent communication and problem-solving abilities
• Strong analytical and leadership capabilities
• Champions a culture of continuous compliance awareness and embeds sound governance practices within the unit through stakeholder engagement, guidance, and oversight.
• Live POLMED’s values of Care, Respond, Collaborate, Respect, and Integrity

How to apply: I

f you are ready to take on this role, please send your CV to Sign in to view email:

• In the body of your email, please clearly state your current notice period.
• The subject line must strictly read: Application for Key Relationship Manager

Please note: Applications that do not meet the above requirements will not be considered for shortlisting.

If you do not hear from us within the next two weeks, please consider your application unsuccessful on this occasion.

Closing date: 09 October 2026