Senior Scrum Master MMH261001-16

Role Purpose

Enable Agile teams to deliver value effectively by fostering collaboration, continuous improvement, transparency, and healthy team dynamics. Support the adoption of practical tools, automation, and data-driven insights that improve delivery outcomes and team effectiveness.

Requirements

• Degree or Diploma in Information Technology, Computer Science, Engineering, Data Science, or related field.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or equivalent Agile certification.
• 8+ years as a Scrum Master or related experience.
• Proven experience leading Agile teams in complex digital transformation environments.
• Strong practical experience with Scrum, Kanban, SAFe and Lean-Agile principles.
• Experience facilitating continuous improvement through delivery metrics, team feedback and empirical data.
• Experience working with distributed, hybrid and cross-functional teams.
• Good understanding of software development lifecycles, technical delivery practices, dependencies, risks and delivery constraints.
• Proficiency with Agile delivery and the use of collaboration tools such as Jira, Microsoft 365, Teams, Miro, Lucidchart and similar applications.
• Strong understanding of Agile principles, flow, value delivery and continuous improvement.
• Sufficient technical understanding to engage effectively with Developers, Architects, BAs, QA and other technical stakeholders, including basic knowledge of APIs, integrations, architecture and modern software development practices.
• Demonstrated interest in emerging technologies, AI-enabled ways of working and evolving Agile delivery practices.

Duties and Responsibilities

• Facilitate & collaborate between Agile teams and Product Owners of internal and external business units to develop solutions that support business needs.
• Coach and support the Product Owner, Business Analyst, Architects and delivery teams in effective backlog management, prioritisation, refinement and readiness.
• Support the team in achieving business objectives by improving planning, flow, collaboration, and visibility of delivery risks and dependencies.
• Build effective relationships across the team, Product Owner, stakeholders and supporting teams, while promoting transparency around delivery progress, quality, capacity, risks, and dependencies.
• Exhibit Lean-Agile leadership and servant leadership principles.
• Monitor and use delivery metrics to identify opportunities to improve flow, predictability, quality, and delivery effectiveness.
• Help the team focus on daily and sprint goals in the context of Program Increment (PI) Objectives.
• Teach problem-solving techniques and help teams become self-managing and solution oriented.
• Facilitate all team ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, Backlog Refinements, Retrospectives, and PI Planning sessions.
• Eliminate impediments and escalate organisational blockers when necessary.
• Foster a culture of quality, accountability, collaboration, continuous improvement, and high performance by coaching and supporting teams in developing effective ways of working.
• Coordinate inter-team dependencies and represent the team in Scrum of Scrums (SoS) and Agile Release Train (ART) activities.
• Help the team understand estimation techniques and value-based prioritisation.

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