Factory Shop Supervisor - Epping

KEY RESPONSIBILITIES

Sales and Commercial Performance Responsibilities

• Support the achievement of sales and profitability targets.
• Monitor daily sales performance and escalate concerns to the Factory Shop Manager.
• Ensure approved prices, promotions and markdowns are accurately implemented.
• Assist with merchandising, promotional displays and product presentation.
• Monitor short-dated stock and assist with initiatives to minimise losses.
• Promote customer loyalty through excellent service and product availability.

Store Operations and Customer Service

• Supervise daily store operations during allocated shifts.
• Ensure the shop opens and closes safely and according to procedures.
• Allocate tasks and monitor staff performance throughout the trading day.
• Maintain housekeeping, shelf presentation and store cleanliness.
• Manage customer queries and complaints promptly and professionally.
• Escalate significant operational issues to the Factory Shop Manager.

Stock Management, Ordering and Stock Takes

• Monitor stock levels and communicate replenishment requirements.
• Assist with ordering activities as delegated by the Factory Shop Manager.
• Ensure stock rotation practices are applied correctly. • Verify deliveries, transfers and stock movements.
• Assist with monthly stock takes, recounts and investigations.
• Monitor short-dated, damaged and excess stock.

Cash Management, Systems and Administration

• Supervise daily cash-up procedures and till reconciliations.
• Investigate and report cash discrepancies.
• Ensure compliance with refund, void and discount procedures.
• Accurately process transactions using approved systems.
• Maintain required records, filing systems and supporting documentation.
• Ensure administrative tasks are completed according to deadlines.

Leadership, People Management and Training

• Lead and motivate employees during assigned shifts.
• Monitor attendance, punctuality and work performance.
• Conduct on-the-job coaching and training.
• Communicate daily targets, priorities and operational updates.
• Assist the Factory Shop Manager in managing performance and discipline matters.
• Promote teamwork, professionalism and customer-focused behaviour.

Qualification

• Grade 12 / NQF Level 4.
• Retail, Business or Supervisory qualification will be advantageous.

Experience

• Minimum 5 years retail experience.
• Minimum 2 years supervisory experience in a retail environment.
• Experience with stock control, cash management and customer service.

Knowledge and Skills

• Computer literacy including Excel, POS systems, Syspro, TRAILD, Opstol and related systems.
• Strong leadership and communication skills.
• Numerical and analytical ability
• High attention to detail.
• Knowledge of retail operations, food safety and stock control.

Other Requirements

• Willingness to work overtime, weekends and public holidays when operationally required.
• Ability to travel between Factory Shops when required.

Application deadline: 12 October 2026