Industrial Engineer - (Wackys)

DUTIES AND RESPONSIBILITIES

1. The Industrial Engineer is responsible for driving operational efficiency, productivity and cost optimisation across Wacky's as the business scales. The role analyses and improves store processes, workflows, labour deployment, equipment utilisation and store layouts, using data and time-and-motion studies to reduce waste, improve speed of service (SOS) and develop scalable operating standards across the business
2. Role based at the Durban Head Office, with regular store travel
3. Analyse and redesign store processes, workflows and layouts to improve efficiency and reduce waste
4. Conduct time-and-motion studies to optimise labour deployment and productivity across stores
5. Determine optimal labour requirements and staffing models for QSR stores
6. Identify capacity constraints and bottlenecks in high-volume restaurant operations using operational data
7. Develop and implement scalable SOPs and operating standards across the store network
8. Apply lean / continuous improvement methodologies to drive measurable improvements in speed of service, cost and consistency
9. Assess and improve kitchen workflow and equipment positioning to optimise throughput
10. Work hands-on in stores to test, validate and roll out process improvements
11. Hands-on and comfortable working in a store / operational environment
12. Strong analytical and problem-solving mindset
13. Able to challenge the status quo and drive change across the business

REQUIREMENTS

1. Industrial Engineering degree – Non negotiable
2. MS Office (Advanced Excel essential)
3. Process mapping / workflow simulation tools (e.g. Visio)
4. Data analysis and reporting tools
5. Well experienced in a multi-site QSR or restaurant environment
6. Lean / Six Sigma certification
7. Experience with labour scheduling or workforce optimisation tools