Soft Service Supervisor

Duties & Responsibilities

Operational Management

• Supervise the Moves & Churns team and ensure all relocations, furniture moves, and equipment transfers are executed safely, efficiently, and with minimal disruption.
• Support the Soft Services Manager in maintaining high standards across cleaning, hygiene, landscaping, pantry, ponds, pest control, waste management, reception, and related services.
• Conduct routine site inspections and service quality audits.
• Monitor contractor performance and ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Provide operational support during peak workload periods, events, and special projects.

Supplier and Contract Management

• Assist with supplier governance activities and performance reviews.
• Monitor supplier compliance with contractual obligations and regulatory requirements.
• Support contract evaluations and KPI reporting processes.
• Assist in drafting Bills of Quantities (BOQs), obtaining quotations, and preparing comparative analyses.

Administration and Reporting

• Prepare agendas, attend meetings, record minutes, and track action items.
• Produce accurate reports, presentations, spreadsheets, correspondence, and operational documentation.
• Maintain document control systems and ensure records remain audit-ready.
• Upload and manage information on Tsebo systems and shared drives.

Stock and Asset Management

• Act as custodian of hygiene and beverage consumables.
• Manage stock levels, usage monitoring, replenishment planning, and reporting.
• Assist with quality control processes and recommend continuous improvement initiatives.

Financial Administration

• Support operational budget monitoring and cost control processes.
• Assist with purchase orders and expedite urgent procurement requests where required.
• Prepare basic financial reports and analyses using Microsoft Excel.

Compliance, SHEQ and Risk Management

• Maintain compliance records, HSE documentation, and statutory certificates.
• Support SHEQ initiatives and ensure adherence to Tsebo and client policies.
• Ensure safe working practices are followed by internal teams and service providers.

People Management and Customer Service

• Coordinate leave schedules and workforce planning for Soft Services staff.
• Foster positive working relationships with clients, subcontractors, suppliers, and internal stakeholders.
• Respond proactively to service-related issues and customer concerns.
• Promote a culture of continuous improvement, professionalism, and service excellence.

Skills and Competencies

• Sound understanding of Facilities Management operations, particularly Soft Services.
• Knowledge of SLA management, supplier governance, and contract compliance.
• Understanding of Tsebo operational processes and client service requirements.
• Working knowledge of SHEQ requirements and compliance documentation.
• Proficiency in: Microsoft Word Microsoft Excel Microsoft PowerPoint Outlook Ability to compile reports, presentations, budgets, and operational analyses.
• Knowledge of procurement processes, quotations, BOQs, and purchase order administration.
• Experience with stock control and consumable management.
• Strong documentation and records management capability.

Qualifications

Qualifications

• Grade 12 / Matric.
• Studies towards a Facilities Management qualification.
• Post-Matric qualification in Hospitality, Facilities Management, or a related field.

Experience

• 4–5 years' experience within Facilities Management, specifically Soft Services.
• Cleaning
• Hygiene Services
• Landscaping
• Pest Control
• Waste Management
• Reception / Concierge Services
• Supervisory experience managing teams and/or subcontractors.
• Experience within a large corporate or international client environment.