Beauty Salon Receptionist

Join a leading luxury beauty destination renowned for delivering exceptional client experiences, advanced skin treatments, premium nail services, and outstanding customer care.

We are seeking a service-oriented Front Desk Assistant, this is an exciting opportunity to build a long-term career within a progressive, high-end beauty and wellness business.

As the first and last point of contact for every client, you will play a key role in delivering a seamless five-star experience while supporting the day-to-day operations of the clinic. This position is ideal for someone who enjoys a fast-paced luxury environment, enjoys building lasting client relationships, has a flair for retail sales, and is passionate about the beauty and wellness industry.

The ideal candidate is confident, well-presented and highly organised. Creativity and an interest in social media content creation are highly valued, along with a genuine desire to learn, grow, and contribute to the continued success of the business.

Please note: Only candidates with previous reception experience within a luxury beauty salon, day spa, aesthetic clinic, or premium hospitality environment will be considered.

KEY RESPONSIBILITIES

• Welcome every client warmly and professionally, ensuring an exceptional luxury experience from arrival to departure.
• Manage appointment bookings, confirmations and client communication via phone, WhatsApp and email.
• Prepare and serve refreshments to clients.
• Process payments and complete daily cash-ups accurately.
• Recommend treatments, retail products and current promotions.
• Assist with maintaining an immaculate reception and retail area.
• Support therapists to ensure smooth client flow throughout the day.
• Assist with stock receiving, merchandising and inventory management.
• Capture behind-the-scenes content, treatment videos and photos for social media.
• Assist with creating engaging Instagram and Facebook content, including Stories, Reels and posts.
• Support the implementation of salon marketing campaigns, promotions, events and product launches.
• Encourage clients to leave Google reviews, tag the company on social media and participate in in-salon promotions.
• Work closely with management to continually enhance the client experience

APPLICATION REQUIREMENTS

• Previous reception experience in a luxury beauty salon, aesthetic clinic, spa or premium hospitality environment is essential.
• Exceptional customer service skills with a genuine passion for people.
• Well-presented, impeccably groomed and professional at all times.
• Outgoing, confident and positive personality.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Comfortable using booking software, computers and Microsoft Office.
• Reliable, punctual and trustworthy.
• Retail sales experience will be highly advantageous.
• A passion for social media, photography, content creation and marketing is highly desirable.
• Familiarity with Instagram, Facebook, Canva and basic video editing will be an advantage.
• Own reliable transport.

HOURS: The clinic operates 7 days a week. Employees work on a shift roster, with a 5-day work week.

TO APPLY

Send your updated CV along with copies of your relevant qualifications to Sign in to view email