Account Manager

Migration is looking for a Mid - level Account Manager to join our team. We’re looking for a highly organised, proactive individual who can confidently manage client relationships and coordinate projects from brief through to final delivery.

Key Responsibilities

• Manage day-to-day client relationships and act as the primary point of contact across projects and campaigns.
• Build trusted relationships and develop a strong understanding of each client’s business, brand and objectives.
• Translate client requirements into clear, actionable briefs for creative, strategy, content and production teams.
• Manage project timelines, deliverables, feedback and approvals, ensuring deadlines are communicated and met.
• Manage client expectations around scope, budgets, timelines and deliverables, flagging challenges early.
• Facilitate client meetings and project check-ins, ensuring actions and responsibilities are followed through.
• Review work before client delivery to ensure accuracy and alignment with the brief.
• Monitor project scope and identify potential scope creep or additional requirements.
• Assist with quotations, supplier costs, purchase orders and budget tracking where required.
• Maintain accurate project trackers, briefs, approvals and account records.
• Support new business pitches, proposals and client presentations where required.
• Manage multiple accounts and projects while maintaining a high standard of client service.

Skills & Experience

• 3–5 years’ experience in account management, client service or project management, ideally within an agency environment.
• Strong understanding of agency processes and project delivery.
• Excellent communication, organisation and project management skills.
• Confident managing clients, feedback, expectations and difficult conversations.
• Strong attention to detail and commercial awareness around budgets, quotations and project scope.
• Proactive problem-solver who can manage multiple priorities and deadlines in a fast-paced environment.
• Strong collaborator across creative, strategy, production, finance and operations.

Role Details

Full-time | Mid-level | In-office | Illovo

If this sounds like you, we’d love to hear from you. Please submit your CV to Sign in to view email.