German-speaking Customer Service Advisor

Savior Artigos Texteis Lda

Date: 1 week ago
City: Cape Town, Western Cape
Contract type: Full time

We are recruiting a German-speaking Customer Service Advisor based in Cape Town. You will deliver high-quality support to international customers via phone, webchat, and email — handling everything from bookings and re-bookings to cancellations and general travel inquiries.

Key Responsibilities

  • Provide customer service to international customers via phone, webchat, and email
  • Handle bookings, re-bookings, and cancellations accurately and efficiently
  • Update customer records and account information
  • Engage in proactive problem-solving and take full ownership of the customer experience
  • Maintain high standards of accuracy, productivity, and quality in all tasks

Requirements

  • Grade 12 / Matric qualification
  • Fluent German language proficiency
  • 12 months of international call centre experience OR airline reservations / travel agency experience
  • Clear criminal and credit record

What's On Offer

  • Competitive monthly salary
  • Night shift allowance (applicable after 19:00)
  • Subsidized one-way transportation (employee contribution: R315/month)
  • Medical Aid (employee only) OR Medical Insurance (employee + 2 dependents)
  • Pension scheme

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