Senior Application Support Engineer (Client Platform)

Our client is looking for a technically hands-on Senior Application Support Engineer to take ownership of enterprise client deployments, installations and complex production issues. This role sits at the intersection of application support, software troubleshooting, networking and client-facing technical delivery.

Key Responsibilities

• Act as the primary technical point of contact for enterprise clients experiencing application issues.
• Own remote support cases from initial triage through verified resolution.
• Lead remote installations and upgrades within corporate IT environments.
• Diagnose issues across C#, Vue.js, Electron and .NET applications.
• Troubleshoot the Server Connect application across Windows and Linux environments.
• Investigate firewall, proxy, certificate, TLS, allowlisting and network-path issues.
• Use Azure Monitor and Log Analytics to identify and analyse application and infrastructure telemetry.
• Develop PowerShell and/or Bash scripts to streamline recurring diagnostic tasks.
• Distinguish between configuration, environment and genuine product issues.
• Provide engineering teams with structured reproduction steps and accurate technical findings.
• Identify recurring incidents and drive permanent improvements to products, documentation or installation processes.
• Maintain installation documentation and technical support knowledge bases.
• Contribute to small bug fixes and stability improvements when client incidents are under control.
• Participate in occasional after-hours escalation support for international client incidents.

Requirements

• 5+ years' experience in technical support, solutions engineering or platform engineering.
• At least 2 years' client-facing technical experience.
• Hands-on C# experience, with the ability to read code, stack traces and logs.
• Strong Vue.js and Electron troubleshooting experience.
• Experience diagnosing browser, renderer/main-process, IPC, packaging and auto-update issues.
• Working knowledge of Angular, including components, services, routing and state management.
• Comfortable working from the command line across Windows and Linux.
• Experience installing, configuring and troubleshooting .NET applications.
• Proven enterprise troubleshooting experience involving firewalls, proxies, certificates, PKI and network connectivity.
• Experience with Azure Monitor and Log Analytics.
• Strong written and verbal communication skills.
• Ability to work independently and take ownership of technical issues end to end.

Advantageous

• Azure networking knowledge, including VNets, NSGs and private endpoints.
• Electron packaging, code-signing and auto-update experience.
• Linux administration, including systemd, journald and package management.
• PowerShell and Bash scripting.
• Enterprise SSO and identity technologies such as Entra ID, SAML or OIDC.
• Basic SQL knowledge.
• Azure certifications such as AZ-900, AZ-104 or AZ-204.
• Experience with enterprise certificate/PKI management.

Should you meet the requirements for this position, please email your CV to Sign in to view email. You can also contact us on 031 350 4019 or alternatively you can visit our website https://stand-outstaffing.co.za

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 4 days, please consider your application unsuccessful.