Retail Technologies Lead

Dis-Chem Pharmacies has an opportunity available for a Retail Platforms Tribe Lead, reporting into the HOA, owns the platform and applications that support in-store operations and point-of-sale activities across Dis-Chem’s store network. The role leads cross-functional squads responsible for sourcing, configuring, and maintaining retail and POS solutions, ensuring they align with store processes, integration standards, and reliability requirements.

Requirements

• Bachelor’s degree in information systems, business, or related, alternatively 5 years management experience in similar role.
• 7+ years’ experience in store systems, retail IT, or POS platform
• Experience working with multi-site retail organisations and POS vendors

Responsibilities

Platform ownership and roadmap

• Own the retail platforms roadmap covering POS, store operations systems, and related services.
• Prioritise enhancements with Retail Operations, ensuring alignment to store processes and strategic initiatives.
• Drive standardisation of store solutions across regions while accommodating necessary localisation.

Delivery and operations

• Lead squads in implementing configuration, integrations, and small development changes on retail platforms.
• Ensure robust in-store performance, including offline and “always-on” capabilities where needed.
• Coordinate with Physical IT operations for store roll-outs, upgrades, and incident

Governance and collaboration

• Ensure retail platforms follow enterprise architecture, integration patterns, and security guidelines.
• Manage relevant vendors and partners for retail systems and
• Provide input into infrastructure and network requirements for new and existing

Competencies

• Deep understanding of retail store operations and POS
• Strong platform ownership and stakeholder-management skills with store and regional operations.
• Ability to coordinate configuration, integration, and rollout work across multiple
• Lead, coach, and develop leaders and teams across the tribe
• Set performance expectations and manage feedback and reviews
• Manage capacity, prioritisation, and capability development
• Support recruitment, succession planning, and team design

Key Performance Indicators

• Stability and performance of POS and in-store
• On-time delivery of store system changes and new store
• Reduction in store incidents linked to retail
• Feedback from Retail Operations on platform usability and
• Contribution to culture and leadership outcomes through employee engagement, values alignment, and leadership behaviours

Special Conditions of Employment

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.