Receptionist / Practice Manager - Dental Practice

Medical Resources Group is recruiting on behalf of our client, a well-established and patient-focused dental practice based in Sandton, for an experienced Receptionist / Practice Manager to join their team on a permanent basis.

This opportunity is ideally suited to a professional, organised, and mature individual with strong dental reception and practice administration experience. The successful candidate will play a key role in managing the front-desk operations of the practice, patient communication, appointment scheduling, invoicing, supplier coordination, and day-to-day administrative functions.

The practice prides itself on delivering exceptional patient care and maintaining a supportive, professional, and team-oriented environment. This role is best suited to a candidate seeking long-term stability and who is passionate about patient service and contributing positively to a close-knit team.

Key Responsibilities

Reception & Patient Service

• Greet patients professionally and create a welcoming patient experience
• Answer and manage incoming calls professionally and efficiently
• Schedule, confirm, and manage patient appointments electronically
• Maintain and manage the electronic appointment diary
• Send appointment confirmations and follow-up communication to patients
• Manage daily patient flow and ensure efficient scheduling within the practice
• Assist patients with account queries and general practice-related enquiries
• Communicate with patients professionally via telephone and email
• Maintain a professional and organised reception environment at all times

Practice Administration & Operations

• Manage the day-to-day administrative operations of the practice
• Ensure smooth coordination between the clinical and administrative functions within the practice
• Handle patient invoicing, account statements, and payment-related queries
• Process daily payments and maintain accurate financial records
• Follow up on outstanding accounts and patient balances professionally
• Process and maintain accurate patient records and documentation
• Maintain confidentiality and compliance with patient information regulations
• Assist with month-end administrative processes and reporting
• Prepare and maintain records of supplier expenses and operational costs
• Support the dentist with general practice coordination and operational requirements

Supplier & Laboratory Coordination

• Communicate with dental laboratories regarding cases, collections, and deliveries
• Request quotations and place orders with suppliers and laboratories
• Monitor and manage office and practice stock levels
• Coordinate with service providers and suppliers regarding queries and deliveries
• Maintain good working relationships with suppliers and laboratory representatives

Systems & Software Management

• Work daily on Solumed practice management software
• Manage electronic patient files and appointment systems accurately
• Utilise Microsoft Office Suite for administration, reporting, and communication
• Manage practice emails and correspondence professionally
• Ensure accurate capturing and updating of patient and billing information
• Generate reports and administrative documents as required by management

Team & Practice Culture

• Work collaboratively within a close-knit team environment
• Maintain a professional, patient-focused, and positive attitude
• Assist colleagues when required to ensure smooth daily operations
• Contribute to a welcoming and supportive practice culture
• Demonstrate reliability, accountability, and long-term commitment to the role

Working Hours

• Monday – Friday: 08:00 – 17:00
• No remote or hybrid working arrangements
• Occasional Saturday work may be required based on patient bookings
• Mandatory annual leave period during December practice closure

Minimum Requirements

• Matric Certificate (Grade 12) – Essential
• Minimum 5 years’ experience as a Dental Receptionist and/or Practice Manager – Essential
• Previous experience working on Solumed software – Non-Negotiable
• Strong administrative and organisational skills
• Experience with patient invoicing and account management
• Computer literacy with experience on Microsoft Office Suite
• Excellent verbal and written communication skills
• Professional telephone etiquette and presentation
• Own reliable transport – Essential
• Strong attention to detail and ability to multitask
• Patient-focused with a friendly and professional personality
• Reliable, motivated, and able to work independently

Advantageous

• Previous experience within a dental practice environment
• Experience managing supplier and dental laboratory relationships
• Experience with month-end administrative processes and reporting
• Long-term career stability within previous roles

Remuneration

• R18 000 – R21 000 CTC per month

Please note:

• No pension or additional fringe benefits are offered
• Annual bonuses are discretionary and not guaranteed

Application Instructions

If you meet the above requirements and are interested in this opportunity, kindly submit your CV along with supporting documentation to: ***email_hidden*** with subject Line: Dental Receptionist – Sandton

If you do not receive feedback within 2 weeks, please consider your application unsuccessful