Administrator (Temp) MMH260314-2

Role Purpose

Compile membership packs, print membership cards, scan documents and route correspondence to various departments, query handling, liaising and coordinating with other departments and third parties.

Requirements

• Grade 12 (Matric)
• Min 2 - 3 years of health administration experience
• Computer literate (Excel proficient)
• Minimum of 2-3 years of client service experience
• Good understanding of the industry would be an advantage
• Knowledge of Momentum product offerings would be an advantage
• Knowledge of Oracle system would be an advantage

Duties and Responsibilities

• Membership packs, membership cards and routing correspondence to the relevant departments
• Compile membership packs
• Print membership cards
• Route correspondence to various Departments
• Indexing of documentation
• Stock control and stats keeping
• Ensure that all returned mail is dealt with according to the returned mail process
• Any other ad hoc functions that maybe required from time to time engage with clients in a client centric manner
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships,facilitates feedback and provides exceptional client service self-management and teamwork
• Adhere to policies and procedures and take corrective action where necessary while maintaining quality
• Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively
• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development
• Contribute to financial controls and planning
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

As an applicant, please verify the legitimacy of this job advert on our company career page.-346021296