Team Lead: Collections

Cartrack Pty Ltd

Date: 3 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time

As a Collections Team Leader , you will be responsible for driving the achievements of collections targets and overseeing the daily operations of the collections team.

Key Responsibilities

  • Lead and motivate a team of collections agents.
  • Monitor team performance against targets.
  • Develop and implement effective debt collection strategies.
  • Provide coaching, training, and performance feedback to agents.

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Minimum Requirements

  • Matric (Grade 12)
  • 3 - 5 years’ experience in collections or debt recovery, of which 1 -2 years are in leadership.
  • Strong knowledge of debt collection processes
  • Strong conflict resolution and problem-solving skills.

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