Compliance Call Centre Agent

The Financial Intelligence Centre is looking for a Call Centre Agent that will provide support via telephone and email to supervisory bodies, accountable and reporting institutions and other affected stakeholders regarding registration and reporting and general compliance in terms of the Financial Intelligence Centre Act, as amended (the FIC Act) under guidance.

Duties and Responsibilities

• Engage with external stakeholders, via telephone and email, to ensure compliance to the FIC Act, exchange information, provide solutions and solve queries, related to standard matters;
• Provide a call center service in accordance with the Compliance Contact Centre manual and standards;
• Administer the compliance query process in accordance with the set procedures;
• Respond to general compliance, registration and reporting related queries;
• Develop an understanding of various regulated institutions and sectors under the FIC Act;
• Identify problems and issues experienced within industry sectors affected by the FIC Act;
• Assist with registrations on goAML including registration data cleansing activities.

Qualification

• Matric
• Qualifications in anti-money laundering and or compliance management would be advantageous.

Experience

• One-year call centre experience and exposure essential, preferably in a legal advisory function.

Skills

• Excellent communication skills (oral and written)
• Fully bilingual in English and a second official language;
• An intermediate to advanced level of computer literacy, including MS Word and MS Excel.

BEHAVIOURAL COMPETENCIES

• Customer Service – Follows through, when asked, on customer inquiries, requests and complaints.
• Flexibility – Declares that he/she is willing to change idea, perceptions or procedures based on new information.
• Relationship building – Makes informal contacts with others in addition to contacts required in the course of work.
• Impact and influence – Use direct persuasion in a discussion or presentation.
• Organisational Commitment – Respects the way things are done in an organisation and does what is expected.
• Commitment to professional learning – Has an interest in own field of expertise
• Teamwork – Support team decisions, is good team player, does his or her share of the work without having to be reminded.
• Conceptual thinking – When looking at information sees patterns, trends or missing pieces
• Achievement orientation – Tries to do the job well or right.
• Initiative – Recognises and reacts to present opportunities.

Market-related

If interested and meet the minimum requirements, kindly send your CV to:

Name: Mosa Phahla

Email: ***email_hidden***