Branch Administrator

Westville, Durban, KwaZulu-Natal

Permanent | Full-Time

About the Role

We are seeking a highly organized, service-driven Branch Administrator to support the daily operations of our Westville branch with fast-paced IT services and break-fix environment.

This role is ideal for an experienced administrator, service coordinator, call desk professional, or technically minded individual looking to transition from the field into an office-based operational support role.

You will play a vital role in coordinating service activities, supporting technicians, managing branch administration, maintaining stock control, and ensuring excellent customer service delivery.

Key Responsibilities

• Coordinate daily branch administration and service-related activities.
• Support break-fix service delivery by monitoring job progress and opening tickets.
• Liaise with customers, technicians, suppliers, finance, operations, and call desk teams.
• Manage branch stock, parts, spares, courier activities, and asset records.
• Assist with procurement processes, supplier documentation, and purchase requests.
• Prepare invoice instructions, branch reports, and operational updates.
• Maintain accurate branch records and ensure compliance with company procedures.
• Monitor service delivery risks and escalate issues proactively.
• Contribute to a professional, organized, and customer-focused branch environment.

Minimum Requirements

• Grade 12 / Matric (essential).
• 2-4 years' experience in:
  • Branch Administration
  • Service Coordination
  • IT Support Administration
  • Call Desk Administration
  • Procurement Administration
  • Technical Field Operations
• Experience in an IT Services, Managed Services, Hardware Support, Field Services, or Break-Fix environment will be highly advantageous.
• Strong Microsoft 365 skills, particularly Outlook, Excel, and Word.
• Good understanding of service tickets, SLAs, stock control, and technician scheduling.
• Excellent communication, organizational, and customer service skills.
• Experience with stock management, logistics coordination, and reporting is advantageous.
• Valid driver's license and reliable transport will be beneficial.

Detail-oriented and highly organized

Customer-focused and professional

Comfortable working in a fast-paced service environment

Confident dealing with technical teams and customers

Able to manage multiple priorities while maintaining accuracy

Proactive, dependable, and solutions-driven

Technicians with strong administrative skills who are looking to transition into an operational office-based role are encouraged to apply.

What We Offer

• Opportunity to join a growing IT services organization.
• Collaborative and professional work environment.
• Exposure to operations, service delivery, and branch management processes.
• Competitive salary is aligned to experience and qualifications. Apply Now

Interested candidates should submit their CV along with a brief cover letter outlining their relevant experience.

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Only shortlisted candidates will be contacted.