Credit Control Manager

Position: Credit Control Manager

Location: Port Elizabeth

Requirements:

• Grade 12
• Bachelor's degree in Business Management, Operations Management, Finance, or a related field will be advantageous
• Relevant debt collection or credit management certifications will be advantageous
• Minimum 5 years' experience in a debt collection, credit, or financial services environment
• Minimum 3 years' experience in a senior operational or management role
• Proven experience managing large operational teams and complex workflows
• Strong understanding of South African debt collection legislation and regulatory frameworks
• Proficient in collections systems, reporting tools, and Microsoft Excel
• Advanced Microsoft Excel skills

Responsibilities:

• Oversee daily operations across all collection channels (call centre and legal collections)
• Ensure collection strategies are executed efficiently to meet or exceed recovery targets
• Monitor and manage operational costs, productivity, and resource allocation
• Implement and refine operational workflows to improve efficiency and scalability
• Define, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect)
• Analyse performance data and implement corrective actions where required
• Drive continuous improvement initiatives based on data driven insights
• Ensure full compliance with applicable legislation and regulations, including:
• National Credit Act (NCA)
• Council for Debt Collectors (CDC) rules
• Protection of Personal Information Act (POPIA)
• Consumer Protection Act (CPA)
• Lead, mentor, and develop team leaders and operational staff
• Set performance objectives, conduct performance reviews, and manage disciplinary processes where necessary
• Foster a high-performance, ethical, and customer-centric culture
• Support recruitment, onboarding, and training of operational staff