Guarding Operations Manager: JHB & Cape Town

The Operations Manager Guarding will oversee and manage the day-to-day operations of the designated areas, ensuring the delivery of high-quality security services to clients, and maintaining excellent relationships with clients, employees, and other stakeholders.

Key Objectives

• Manage the operations of the security services within the designated areas, ensuring compliance with company policies and procedures.
• Provide leadership and guidance to a team of security management and personnel, ensuring that they are equipped to deliver exceptional customer service.
• Build and maintain strong relationships with clients, ensuring that their needs are met and that they are satisfied with the service provided.
• Identify and mitigate potential risks and threats within the designated area, ensuring the safety and security of clients, employees, and the general public.
• Continuously monitor and evaluate the performance of the security services within the designated area, identifying areas for improvement and implementing changes as necessary.
• Focusing on the business aspect of the company relating to the meeting of budgets and maintaining profit margins
• Controlling wages

Key Objectives

• Manage the operations of the security services within the designated areas, ensuring compliance with company policies and procedures.
• Provide leadership and guidance to a team of security management and personnel, ensuring that they are equipped to deliver exceptional customer service.
• Build and maintain strong relationships with clients, ensuring that their needs are met and that they are satisfied with the service provided.
• Identify and mitigate potential risks and threats within the designated area, ensuring the safety and security of clients, employees, and the general public.
• Continuously monitor and evaluate the performance of the security services within the designated area, identifying areas for improvement and implementing changes as necessary.
• Focusing on the business aspect of the company relating to the meeting of budgets and maintaining profit margins
• Controlling wages

Key Responsibilities

• Manage the day-to-day operations of the security services within the designated areas.
• Supervise and coordinate the activities of security management and personnel, ensuring that they are aware of their responsibilities and are equipped to perform their duties effectively.
• Conduct regular inspections of client sites in the designated areas, identifying potential risks and threats and implementing measures to mitigate them.
• Develop and maintain relationships with clients, ensuring that their needs are met and that they are satisfied with the service provided.
• Investigate incidents and complaints, taking corrective action as necessary to prevent recurrence.
• Collaborate with other departments, such as HR and Training, to ensure that security personnel are equipped with the necessary skills and knowledge to perform their duties effectively.
• Prepare and submit reports, including incident reports, security breach reports, and performance reports.
• Ensure a well-trained management and supervision compliment within the designated areas and the record keeping thereof.
• Ensure the control and maintenance of company equipment / assets.

Day to day duties

• Conduct regular inspections of the client sites in the designated areas.
• Supervise and coordinate the activities of security personnel.
• Develop and maintain relationships with clients.
• Investigate incidents and complaints.
• Collaborate with other departments.
• Prepare and submit reports.

• Demonstrate advanced knowledge and understanding of concepts, principles, methods, and techniques within the areas of physical security.
• Matric / Grade 12. 5 years of experience in the security industry in a senior management or area management role.
• Valid PSIRA certificate, valid driver's license and own reliable vehicle
• A diploma or degree in a related field, such as security management, law enforcement, or business administration.
• Strong leadership, communication, and interpersonal skills.
• Ability to work under pressure, manage multiple priorities, and make informed decisions.
• Ability to work flexible hours, including nights, weekends, and holidays (if required).
• Staff Management
• Customer relationship building
• Easy Roster knowledge, Incident investigations, Retail and Industrial knowledge
• Ability to manage finances / budgets & ability to manage 3 Area Managers

Market Related

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Should you not meet the minimum requirements your applications will not be considered.