Team Leader - Gas & Electric

Position: Team Leader – Gas & Electric

Location: Durban, City

Salary: Basic + commission

Type: Office Based – Permanent – Full-time

We are looking for a dedicated and motivated Team Leader to join our team. The successful candidate will be responsible for guiding, supporting, and motivating team members to achieve targets, maintain quality standards, and ensure smooth daily operations. This role requires strong leadership, communication, and problem-solving skills.

Purpose of the Role

The Team Leader will be responsible for supervising and managing a team of agents on the Gas and Electric campaign. The successful candidate will ensure that agents meet performance targets, maintain quality and compliance standards, provide excellent customer service, and follow campaign procedures correctly.

Responsible for coaching, motivating, monitoring attendance, handling escalations, and supporting the overall success of the campaign.

Minimum Requirements

• Matric / Grade 12.
• Previous call centre experience.
• 2 years’ experience in supervisory, senior agent, or team leader experience
• Utilities (Gas & Electric) experience ESSENTIAL
• Good understanding of call centre performance targets and quality standards.
• Clear criminal record

Key Responsibilities

• Supervise and manage a team of Lead Generation Agents
• Drive daily, weekly, and monthly performance against targets
• Monitor calls and provide coaching, feedback, and support
• Motivate and develop team members to maximise productivity
• Ensure adherence to company policies, compliance, and quality standards
• Track and report on team performance metrics
• Handle escalations and support problem-solving within the team
• Assist with training and onboarding of new team members

Advantageous

• Previous experience in a leadership or supervisory role
• Experience within lead generation or outbound sales campaigns
• Strong reporting and analytical skills
• Career progression into leadership
• Exposure to managing a high-performance sales team
• Incentives and performance-based bonuses
• Ongoing leadership development and support

If you meet the above requirements and are ready to take on a new challenge, we want to hear from you! Please send a motivational letter along with your CV to ***email_hidden*** to apply.

If you have not been contacted regarding your application within 7 days, please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.