Pre Legal Collections Credit Controller

Join Our Team at Rosebank International

The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 45,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Purpose

Dealing with High-risk debtors accounts. The Pre-Legal Credit Controller is responsible for managing overdue customer accounts and taking appropriate collection action before matters are escalated to the legal process. The role requires proactive engagement with customers, effective negotiation of payment arrangements, accurate account management, and ensuring that qualifying accounts are prepared for legal escalation in accordance with company policies and applicable legislation.

Education (Formal Qualification required)

• Grade 12 / Matric.
• A qualification in Credit Management, Finance related qualifications, Bookkeeping would be advantageous.

Experience

Debt collection experience – minimum 3 to 5 years in Pre Legal Collection.

Job specification

• Answering incoming calls
• Manage an allocated portfolio of overdue customer accounts.
• Proactively contact customers via telephone, email, SMS, and other approved communication channels.
• Follow up on outstanding balances and secure payment commitments.
• Negotiate realistic and sustainable payment arrangements with customers.
• Monitor agreed payment arrangements and follow up on missed or broken arrangements.
• Take appropriate action on accounts that remain unpaid despite collection efforts.
• Identify accounts that meet the company's criteria for legal handover.
• Ensure all reasonable pre-legal collection efforts have been exhausted before referral to the legal department.
• Maintain detailed and accurate collection notes on all accounts.
• Prepare qualifying accounts for referral to the legal team or external attorneys.
• Ensure all required documentation and supporting information is complete and accurate before referral.
• Verify outstanding balances and payment histories prior to legal handover.
• Ensure appropriate collection notes and communication records are available.
• Respond to queries from the legal department regarding referred accounts.
• Monitor legal referrals and provide additional information where required.

Key competencies

Deal with customers diligently, courteously and professionally while collecting payments (Excellent telephone manner)

Ability to understand and read a statement, in order to identify overdue account

Be concise and assertive, although also persuasive an patient

Excel knowledge

Customer service orientated, but debt collection comes first and some knowledge of CPA

Expectations

• 8-hour workday (1/2-hour lunch)
• Estimated to have 1 hour administration per day
• Minimum of 6 hours on the phone daily
• All calls time spent per call is approximately 1-3 min, on average 1.5 minutes
• Collect at least 90% of target per month – refer debtors incentive document.

Reward:

• Incentive for reaching cash collections for each month.

Rosebank International is an equal opportunities employer however preference will be given to EE and South African candidates.