Commercial Service Advisor & Parts Coordinator

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Title: Commercial Service Advisor & Parts Coordinator

Area: Pongola

Industry: Commercial Vehicles, Truck & Fleet Maintenance Workshop

Ref No.: TRG 2478

Salary: Market related TCTC available / negotiable based on experience + industry benefits

Start Date: As soon as possible

Type: Permanent

Special Instructions: Multi-skilled workshop experience (Service + Parts) essential

An opportunity exists for a versatile and experienced workshop / dealership / fleet maintenance professional, COMMERCIAL SERVICE ADVISOR & PARTS COORDINATOR to join a service centre based in Pongola.

• This role is ideal for a candidate who has worked within a truck dealership or fleet workshop environment, and is comfortable handling a combination of service advisory, parts sales, and administrative functions.
• The successful candidate will play a key role in supporting workshop operations, customer service, and parts coordination within a busy, hands-on commercial vehicle environment.
• This is a critical, all-rounder position requiring someone who can work independently, take ownership, and ensure smooth daily operations across both service and parts functions.

• Manage customer service interactions for vehicle bookings, repairs, and servicing
• Open and manage job cards, ensuring accurate fault descriptions and work allocation
• Liaise between customers, technicians, and workshop operations
• Provide service estimates, quotations, and job progress updates
• Handle parts sales, sourcing, ordering, and issuing of parts to technicians
• Maintain stock control and parts administration processes
• Coordinate workshop schedules and ensure efficient workflow
• Assist with invoicing, costing, and general administrative duties
• Ensure high levels of customer service and communication at all times
• Support workshop productivity and minimise vehicle downtime

• Grade 12 / Matric
• Min 4–6 years’ experience within a commercial truck service centre, workshop, dealership or similar environment
• Proven experience in a dual role (Service Advisor / Parts / Workshop Admin)
• Strong understanding of commercial vehicles / trucks (HCV / HMV)
• Experience with big name truck brands advantageous
• Exposure to dealership management systems (DMS) such as Kerridge, Autoline, Automate, Pinnacle, Truck Science, Transolve, CMS, SAP or similar advantageous
• Strong administrative, organisational, and multitasking skills
• Excellent customer service and communication ability
• Ability to work independently in a smaller branch / hands-on environment
• Computer literate (MS Office, workshop systems)
• Traceable & contactable references
• Local residency in Pongola preferred OR willingness to relocate
• Submit CV (Word / PDF) to ***email_hidden***, Ref # (TRG 2478)

Salary: Market related TCTC available / negotiable based on experience + industry benefits

Start Date: As soon as possible

Type: Permanent

Special Instructions: Multi-skilled workshop experience (Service + Parts) essential

APPLICATION INSTRUCTIONS

• Only applications from suitably experienced candidates who meet the requirements of this vacancy will be considered.
• Interested candidates must submit their updated CV (Word / PDF) via email to ***email_hidden***, quoting the correct Ref. Number (TRG 2478) in the subject line.

Please attach all relevant supporting documentation, including (where applicable):

• Tertiary and secondary qualifications
• Professional memberships and/or partnerships
• Trade, training, and/or in-house certificates
• Relevant operating, vehicle, hardware, or equipment licences
• Previous employment references with contactable details
• Correspondence will be limited to shortlisted candidates who meet the minimum requirements.
• If you do not receive feedback within three (3) weeks of submitting your application, please consider your application unsuccessful.

The Recruitment Guy (Pty) Ltd South Africa

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