Technical Specialist SLS: SanlamConnect REMS

Who are we?

Sanlam is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 3,000 tied advisers and 3,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

What will you do?

This position supports the Senior Technical Specialist in executing their function of supporting the REMS production teams with the most complex technical aspects of the work. This typically will come in the form of either new or non-standard requests. This position supports high level complaints of a technical nature as well as managing the correction of errors. The Technical Specialist will also work at continually streaming and enhancing the BAU processing and practices, thus looking for efficiencies. The Technical Specialist actively participates by providing output into the investigation, analyses, and development of new business solutions arising from new business requirements, ensuring seamless integration into BAU. The Technical Specialist gives input and support to the trainer to prepare for new implementation.

What will make you successful in this role?

• Scoping, analysing and implementation support
• Providing Work reception training and related support
• Support with technically complex or non-standardised queries, requests, and errors
• Support with enhancement and improvement of BAU processes
• Support with system testing and related processes

Qualification And Experience

• Grade 12 or equivalent qualification
• A relevant qualification would be advantageous

Knowledge And Skills

• Knowledge of Legislation (FAIS, FICA) impacting on the Financial Services environment
• Knowledge of the REMS environment
• Basic understanding of the SDLC (System Development Life Cycle)
• Outlook, Access, PowerPoint, Excel (Working with formulas, Pivot tables etc.) MS Teams
• SharePoint
• Co-Pilot

Core Competencies

• Customer Focus
• Collaborates
• Cultivates Innovation
• Drives Results
• Being flexible and adaptable

Personal Attributes

• Plans and Aligns
• Communicates effectively
• Action orientated
• Optimised work processes

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.