Technical Training Administrator

About ARCH

ARCH is a social impact business that originates opportunities for the private & public sectors to create economic advancement for the communities in which they operate. Together with our clients and partners, we develop local projects to respond to national challenges in order to create meaningful impact for people, places and communities.

ARCH is also a leading multi-SETA (Sector Education Training Authority) and QCTO (Quality Council for Trades and Occupations) provider of education and training programmes, accredited to design, develop and deliver training, skills and learning programmes. ARCH also provides industry specific consulting services in the areas of training and development, process improvement and systems development.

To provide efficient administrative support to the Technical Training Centre by ensuring the effective coordination of clerical functions, maintaining accurate administrative systems and procedures, and delivering high-quality support to staff, learners, clients, and other stakeholders. The role also serves as a key point of contact for handling enquiries, facilitating communication, and contributing to the smooth day-to-day operation of the training centre.

Responsibilities

• To support the effective administration of the technical training centre by carrying out clerical tasks and projects.
• Manage the administration of the technical training centre and liaise with clients, visitors, learners, staff and other stakeholders.
• Manage the administration of all insurance, workmen’s compensation and other regulatory requirements.
• Ensure a safe workplace environment without risk to health and that all Health & Safety Policies, Procedures and Rules and Regulations are adhered to, regularly reviewed, updated and communicated.
• Act as a liaison between clients and different support teams and ensuring client satisfaction
• Provide support to facilitators, learners and staff members.
• Continuously improve processes and systems to ensure the smooth running of the Technical Training Centre.
• Ensure and monitor compliance with SETA, QCTO, and NAMB standards by implementing and maintaining quality assurance processes in line with company policies, regulatory requirements, and applicable legislation.
• Register learners on SETA, QCTO and NAMB databases and handling all liaison with these regulatory bodies.
• Stay abreast with all SETA, QCTO and NAMB accreditation and compliance processes and systems.
• Submit learner agreements and required documents to the relevant SETA, QCTO and NAMB to ensure compliance.
• General office administration such as procurement, coordination and record keeping.
• Develop and implement an efficient documentation and filing system.

• Resolve relevant training data issues as they arise.

• Submit reports on training activities and results.

• Upload all data into the company learner management system (LMS).

• Issue certificates to learners that satisfied all relevant requirements.

• Contribute to all relevant projects as required.

• A Diploma in Business Administration, Training, HR, Education or other related field.
• 3 years' proven experience as a Technical Training Administrator.
• Extensive knowledge of SETAs, QCTO, NAMB and other relevant regulatory bodies.
• Working knowledge of databases and Learning Management Systems (LMS).
• Outstanding communication skills, both written and verbal.
• Knowledge on how to apply for discretionary & mandatory grants.
• Good administrative and organisational skills with attention to detail.
• Excellent time management skills and ability to prioritise within a busy workload.
• Ability to work effectively as part of a team.
• Initiative to work with a minimum of supervision.
• Exemplary planning and time management skills.
• Ability to multitask and prioritise daily workload.
• Discretion with personal and confidential information.

Market Related

Interested candidates to please email CVs to Sign in to view email by 21 August 2026.

*If you have not been contacted within three weeks after the closing date, please consider your application unsuccessful.