Customer Service Manager Coega

Recruiter

Jobs 4 All

Job Ref

JHB000509/AM

Date posted

Monday, August 3, 2026

Location

Port Elizabeth, South Africa

SUMMARY

Customer Service Manager

Coega

Purpose of the Position

The Customer Service Manager is responsible for customer service in the region, including daily delivery route planning and monitoring.

POSITION INFO

Essential Experience (Must Have) 5-7 years' experience in Customer Service Management. At least 2 years' Supply Chain experience within an FMCG or QSR (Quick Service Restaurant) environment. At least 1 year's International Supply Chain experience . At least 1 year's SADC export/general export experience . Experience managing a customer service or customer support team. Experience working in warehousing, distribution, or supply chain operations. Key Responsibilities Customer Service Managing customer service levels and contractual KPIs. Resolving customer complaints and escalations. Building and maintaining customer relationships. Monitoring service performance and implementing improvements. Order Fulfilment Managing out-of-stock and low-stock situations. Coordinating order fulfilment. Resolving order-related queries. Supply Chain & Distribution Daily route planning. Delivery scheduling. Vehicle monitoring. Distribution centre coordination. Recall management. Promotional and new product launches. New store openings and support. Export Experience International customer support. SADC exports. Export documentation and coordination. Leadership Managing staff performance. HR administration. Payroll approval. Training and development. Performance scorecards. Handling disciplinary or staff issues. Food Safety & Compliance FSSC 22000 knowledge. Food Safety Team participation. Internal and external audits. Health & Safety compliance. Qualifications Minimum Grade 12. Tertiary qualification in: Supply Chain Management Business Management Marketing or a related qualification. Systems Required Candidates should ideally have experience with: MS Excel MS Word Outlook Microsoft Great Plains Warehouse Management Systems (WMS) Key Competencies Customer relationship management. Strong communication skills. Planning and organisation. Problem solving. Time management. Leadership. Attention to detail. Ability to work under pressure. Results driven. Team management. Strong Advantage Candidates with experience supporting major FMCG or QSR brands such as: Restaurant chains Food distribution Cold chain logistics Distribution centres National warehouse operations Cross-border logistics International exports SADC distribution