Graduate: Product Helpdesk Support

Company overview

Lightstone is an intelligent solutions company with strong, industry-specific expertise and core capabilities in data management, GIS, analytics, and software development.

We specialize in delivering integrated, online knowledge solutions, batch and real-time data quality solutions.

We hire exceptional people and provide them with the environment where they can excel. Our non-corporate culture encourages flexibility, collaboration, and innovation.

We pride ourselves in our core values to Encourage Participation, Respond to Changing Needs and Win Together, which are reflected in each development, project, product, or service we undertake to deliver.

Role overview

Kick-start your career with our exciting 12-month paid Graduate Programme, designed to provide hands-on experience, structured learning, mentorship, and the opportunity to build a successful career in a technology-driven environment.

As a Product Helpdesk Support Graduate, you'll work closely with customers and product teams to solve real-world challenges, provide technical support, identify product improvement opportunities, and help shape the customer experience.

This role is ideal for graduates who have an interest in developing a career in Business Analysis, Project Management, or Test Analysis, and who enjoy problem-solving, technology, and working with people.

Requirements

Qualifications /Requirements

• Matric/Grade 12 is a minimum requirement
• Computer literate in MS Office
• A relevant tertiary qualification in Information Technology, Business, Analytics, or a related field is required
• Basic understanding of customer service
• Communication skills: Clear speaking ability, good grammar, and active listening skills.
• Language proficiency: Good command of the English language

Key Skills

• Customer & Communication Skills
• Product Thinking & Insight Skills
• Technical & Analytical Skills
• Product Contribution & Collaboration
• Administrative & Operational Skills
• Learning Agility & Future-Readiness

Personal Attributes

• Curious and inquisitive, with a strong desire to understand how products work and how they can be improved
• Proactive and solution-oriented, with a mindset focused on continuous improvement rather than reactive problem-solving
• Strong sense of ownership and accountability, taking responsibility for both customer outcomes and insight generation
• Analytical and detail-oriented, with the ability to spot patterns and think beyond individual issues
• Customer-focused, with genuine empathy and a drive to improve the overall customer experience
• Collaborative and open-minded, comfortable engaging with cross-functional teams, including Product, Tech, and Operations
• Adaptable and resilient, able to operate effectively in a fast-paced, evolving product environment
• Confident communicator, able to articulate observations, insights, and ideas clearly
• Eager to learn, with a growth mindset and openness to new technologies, tools, and ways of working
• Balanced thinker, able to consider both customer needs and business/product priorities

Benefits

• Employee Wellness Programme
• Half-day Birthday Leave