Storeways and Crew Matters Administrator

P & I Marine Surveyors and Consultants has a vacancy for a Storeways & Crew Matters Administrator based in Cape Town.

➢ Receive and action instructions from the P&I Club, vessel agents, owners or charterers on crew and stowaway matters, and open and maintain the case file from start to finish.

➢ Coordinate care and treatment for sick crew members, including arranging ambulances, hospitals and other health facilities with local authorities and service providers.

➢ Manage the repatriation process for deceased crew members, working with mortuaries, funeral parlours, embassies and border control offices to secure the required documentation.

➢ Handle stowaway cases from start to finish — engaging port authorities, law enforcement and appointed agents to arrange safe disembarkation and handover.

➢ Keep the Manager, P&I Club, vessel agents, owners and charterers updated throughout each case, and flag any bottlenecks that need extra attention.

➢ Check and verify service provider invoices, and keep case files complete and up to date for processing and archiving.

➢ Take part in internal operational meetings, presenting updates on current crew and stowaway cases.

➢ Operations and Administration teams across P&I's local offices.

➢ SAMSA, Port Authorities, Customs and Excise, vessel agents and service providers.

➢ Once the crew member is admitted to the hospital, the file handler needs to visit the hospital and ensure that the crew member is well, which includes purchasing refreshments.

➢ Appointing stowaway dog search and security company around the Cape Town, Saldanha Bay, and Namibia Region.

➢ Matric (grade 12)

➢ Completed Diploma or Degree in Maritime Studies, or a related field

➢ Min 3-5 years of industry experience

➢ Computer literate (Excel and MS Word)

➢ Excellent communication and interpersonal skills for engaging with various stakeholders

➢ Working knowledge of port regulations, immigration rules, and stowaway-related legislation

➢ Familiarity with crew welfare, repatriation, and medical treatment/care processes

➢ Awareness of customs, border control, and port authority procedures

➢ Familiarity with regulations and standards in maritime operations and safety

➢ Problem-solving under pressure, especially where bottlenecks or urgent welfare issues arise

➢ Attention to detail for file management, invoice verification, and documentation accuracy

➢ Ability to work independently under pressure according to tight deadlines and exercise judgment while escalating appropriately to the Manager

➢ Visible initiative and drive together with flexibility are key attributes required

➢ Further critical attributes include a meticulous approach, attention to detail and a high level of conscientiousness

➢ Available to work outside of normal working hours as/ when required

➢ Own Drivers licence (Code 08)

To apply for the position kindly send CV’s to Sign in to view email with code P&I007.

Failure to mention the vacancy code will result in application not being considered.

Your C.V. will only be considered if you meet the required criteria as detailed herein, particularly that of minimum years’ experience.

Should you not receive a response within two weeks after the closing date, please consider your application unsuccessful.

In terms of the Company’s Employment Equity policy, preference will be given in line with our Employment Equity targets.