CRG Sales Consultant

Job Advert Summary

Delivers customer service

Deliver exceptional customer service to build customer loyalty

Understand customer profile for the store thus increasing in-store sales

Maximise all sales opportunities by adhering to Customer Service standards and focus on

building the Country Road Group Brand and culture

Meet customer’s expectation by listening and advising customers on seasonal trends,

product, fit and promotional activities

Demonstrates Product Knowledge and selling skills

Provide excellent product knowledge to assist customers to make the right buying decision

thus build customer loyalty

Knowledge of current season trends to best advise customers

Knowledge of the ‘fit’ of items - body shapes and wardrobe building skills

Job Profile: CRG Sales Consultant Page 2 of 4

Understand features and benefits of current season’s product to advise customers on

product care

Share product knowledge and selling skills with team members Achievement of sales and

Minimum Requirements

Delivers customer service

Deliver exceptional customer service to build customer loyalty

Understand customer profile for the store thus increasing in-store sales

Maximise all sales opportunities by adhering to Customer Service standards and focus on

building the Country Road Group Brand and culture

Meet customer’s expectation by listening and advising customers on seasonal trends,

product, fit and promotional activities

Demonstrates Product Knowledge and selling skills

Provide excellent product knowledge to assist customers to make the right buying decision

thus build customer loyalty

Knowledge of current season trends to best advise customers

Knowledge of the ‘fit’ of items - body shapes and wardrobe building skills

Job Profile: CRG Sales Consultant Page 2 of 4

Understand features and benefits of current season’s product to advise customers on

product care

Share product knowledge and selling skills with team members Achievement of sales and

Duties and Responsibilities

Effective management of stock

Action IBT’s and follow up on outgoing and incoming transfers with stockroom

Action accurate requisitions for replenishment and follow up on any discrepancies

Consolidations actioned as per set timeframe

Action faulty merchandise in line with company procedure

Handling all product and resources with care in order to minimise wastage and expense

View and print reports for better understanding of stock movement and department growth

Support with visual merchandising

Maintain company presentation standards, as per Visual Merchandising guidelines

Ensure that all new stock is on the sales floor

Ensure that stock levels on the sales floor are maintained at all times

Contribute to maintaining tidy team areas and stock rooms

Maintain hygiene standards at all times

Ensure stock rotation is in place in line with the VM guidelines

Works effectively in teams

Participate professionally within a team, working towards the achievement of Department /

Store budgets & goals

Sharing opinions, knowledge and experiences with team members

Complying with Woolworths and Country Road Group policies & procedures

Participation in out of normal hour’s activities due to operational requirements

Attend and participation in Let’s talk meetings and training sessions

Effectively integrate with other departments

Minimise shrinkage

Strive to maximise store profit through shrinkage awareness. Attend shrinkage meetings and ensure coverage on the floor

Understand and apply red flag processes, policies and procedures

Monitor and report suspicious activity in your area to security or management

Proficient use of Woolworths Point of Sale system in line with the till discrepancy (TDC)

policies

All processes and procedures are adhered to

Achieve data integrity through accurate stock management processes

Provide feedback to store manager regarding stock opportunity or stock issues

Be visible on the sales floor

Understand and apply password and authorization policy