Senior Accounts Receivable & Collections Specialist

Accounting, Accounting & Finance, Accounts Receivable, Billing, Cash Application, Collections, Collections Operations, Credit & Collections, Financial Operations

Hours: Full-Time, aligned with EST business hours

The Opportunity

Royal York Property Management is seeking an experienced receivables professional to oversee customer account accuracy, overdue balance recovery, payment follow-up, and collection reporting.

This position combines financial administration with direct customer communication. The person hired will be expected to maintain reliable account records while actively moving unpaid balances toward resolution.

You must be able to determine why an account remains unpaid, distinguish between billing problems and genuine collection risk, coordinate with internal departments, and take appropriate action without constant supervision.

This is a senior individual-contributor position. It is not intended for someone whose experience is primarily limited to issuing invoices, posting receipts, or sending standard payment reminders.

Previous Experience Supporting Canadian Companies Is Required.

Professional Profile

You are persistent without being unnecessarily aggressive.

You can protect a professional customer relationship while remaining direct about payment obligations, deadlines, and missed commitments.

You understand the difference between a customer who has a legitimate dispute, a customer experiencing financial difficulty, and a customer who is avoiding payment.

You keep accurate notes, follow through consistently, and know when an account requires escalation.

Most importantly, you are comfortable being accountable for actual collection outcomes rather than simply the number of calls or emails completed.

Core Responsibilities

Collections and Account Recovery

• Contact customers by telephone and email regarding outstanding balances
• Manage follow-up across current, 30-, 60-, and 90-day receivables
• Prioritize accounts based on age, value, payment history, dispute status, and recovery risk
• Obtain and document payment dates, commitments, and required next steps
• Follow up promptly when payment commitments are missed
• Discuss payment arrangements that fall within approved company policies
• Investigate whether non-payment results from a billing issue, service concern, administrative delay, or financial difficulty
• Escalate high-value, disputed, severely overdue, or high-risk accounts
• Coordinate with internal teams to resolve legitimate account issues
• Identify balances that may require legal review, service restrictions, external collections, settlement consideration, or write-off review
• Prepare collection forecasts and report expected and uncertain cash receipts
• Recommend improvements to reminder timing, escalation procedures, documentation standards, and account-risk management

Accounts Receivable Administration

• Maintain accurate customer balances, account histories, and billing records
• Review billing information before invoices and statements are issued
• Apply incoming payments to the correct customer, invoice, and legal entity
• Resolve unapplied receipts, deductions, short payments, credits, refunds, and overpayments
• Reconcile customer accounts and correct identified differences
• Maintain current billing contacts, payment terms, customer notes, and supporting records
• Review aging reports and identify accounts requiring action
• Support accounts receivable reconciliations, reporting, and month-end close
• Work across multiple companies, legal entities, departments, and customer portfolios
• Coordinate with finance and operational teams when accounting records do not match the underlying agreement or service history
• Maintain complete, organized, and review-ready documentation

Required Background

• Minimum 4 years of directly relevant accounts receivable, collections, credit, billing, or accounting operations experience
• Candidates with 4–7+ years of relevant experience are strongly preferred
• Previous experience supporting Canadian companies is required
• Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related discipline
• A recognized professional accounting designation is considered an asset but is not mandatory
• Demonstrated experience managing both accounts receivable administration and active collections
• Experience carrying responsibility for an assigned customer portfolio
• Direct experience conducting telephone and email collections
• Experience reviewing aging reports and managing delinquent balances
• Strong customer-account reconciliation and discrepancy-resolution skills
• Experience applying payments and resolving unapplied cash
• Experience handling billing disputes, deductions, credits, short payments, refunds, and overpayments
• Experience documenting and monitoring payment commitments
• Experience negotiating payment schedules within approved guidelines
• Experience preparing collection forecasts, aging summaries, or expected cash-receipt reports
• Experience contributing to month-end accounting activities
• Strong Excel or Google Sheets capability
• Experience with QuickBooks Online or another established accounting or ERP platform
• Advanced spoken and written English
• Ability to communicate clearly and remain composed during difficult collection conversations
• Ability to work full-time during Ontario business hours
• Reliable computer equipment, high-speed internet, headset, webcam, and a quiet professional workspace

Experience in property management, real estate, leasing, construction, maintenance, financial services, or another service-based environment is considered beneficial.

Application and Interview Process

Applications are assessed against the education, experience, communication, and technical requirements of the role.

Candidates selected for initial screening will receive an email within one to two business days of applying with a link to complete a pre-recorded interview.

The interview will evaluate Canadian-company experience, accounts receivable knowledge, collections judgment, customer communication, systems experience, and the ability to manage difficult accounts independently.

Candidates who meet the required standard may be invited to a live interview.

Performance Expectations

The Successful Candidate Will Be Expected To

• Reduce aged receivables, particularly balances exceeding 60 and 90 days
• Maintain complete and useful customer account notes
• Apply incoming payments promptly and accurately
• Produce reliable collection and cash-receipt forecasts
• Resolve billing disputes and account discrepancies efficiently
• Maintain consistent contact with overdue customers
• Monitor and follow up on broken payment commitments
• Keep customer balances accurate and reconciled
• Escalate high-risk balances before recovery becomes unlikely
• Reduce unresolved unapplied cash
• Follow company approval limits and financial controls
• Maintain professional, direct, and well-documented customer communication
• Avoid unauthorized settlements, reductions, refunds, waivers, or write-offs

Scope of Authority

The specialist may discuss payment timing and establish arrangements that remain within approved company guidelines.

Management Authorization Is Required Before

• Approving an arrangement outside established limits
• Reducing or settling a valid account balance
• Referring an account to an external collection agency
• Waiving material charges or interest
• Suspending services
• Writing off an amount owed
• Referring an account to legal counsel

The specialist must investigate the account, document the circumstances, and present a clear recommendation before seeking approval.

Compensation and Bonus

Base Compensation For This Position Is

C$30,000–C$40,000 annually

The Role Also Offers

Up to C$4,800 annually in quarterly performance-based bonus potential

The Maximum Quarterly Bonus Is

C$1,200

Performance May Be Assessed Using Factors Such As

• Accuracy of cash-receipt forecasts
• Reduction in 60- and 90-day receivables
• Timely escalation of high-risk accounts
• Percentage of customer payment commitments received as promised
• Quality and completeness of account documentation
• Collection results across assigned accounts
• Compliance with approval limits and internal controls
• Accuracy of payment application and customer reconciliations
• Speed and quality of dispute resolution
• Professional quality of customer communication

Final compensation will be based on the candidate’s relevant experience, Canadian-company background, collections performance, portfolio complexity, systems knowledge, communication ability, and capacity to work independently.

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