Junior IT Technician

Location: Sandringham, Johannesburg

Position Type: Fixed term, full-time

Purpose of the Job

To provide IT support to end users by resolving technical issues, maintaining hardware, software and network infrastructure, and ensuring the smooth day-to-day operation of the Company’s IT systems.

Role and Responsibilities

• Responding to and closing tickets within the required service level targets.
• Assist with the ordering of hardware and maintaining minimum stock levels.
• Provisioning equipment and software for new team members.
• Building and disassembling PCs and reinstalling Microsoft Windows and Office.
• Keep up with technology and learn new systems that the Company implements.
• Networking MFPs.
• Telephony troubleshooting.
• Resident and staff Wi-Fi support.
• Moving IT equipment and using ladders to reach higher placed switches.

Qualifications and Education Requirements

• Must have A+ and N+ Certification
• Driver’s license and own transport
• Microsoft Windows knowledge
• 2 to 3 years’ experience in a similar role
• MS desktop apps and an understanding of 365
• After-hours and weekend work may be required

Preferred Skills

• Must be a team player
• Excellent communication skills
• Able to move IT equipment and work on ladders
• Perform well under pressure
• Ability to work independently without supervision, with the ability to take initiative
• Must have good attention to detail
• Must have a good understanding of hardware
• Knowledge of networking
• Problem solving skills
• Customer service skills
• Ability to work within a team