Operations Engineer- Level 2 Operational Support, Enterprise Application Support

Abalobi Solutions

Date: 4 days ago
City: Benoni, Gauteng
Contract type: Full time
Remote

We are hiring an experienced Operations Engineer (Senior) to join a leading global technology environment delivering innovative enterprise IT solutions across Java, Cloud, Azure, SAP, Development, and Operations.

This opportunity forms part of the Retail Sales Services product, supporting business-critical applications used by dealerships to manage vehicle sales, offers, contracts, and related sales processes.

Essential Skills

Behavioural Competencies

  • Analytical troubleshooting
  • Customer support
  • Structured communication
  • Service ownership
  • Cross-functional collaboration

IT Service Management

  • Incident Management
  • Problem Management
  • Change Management
  • Major Incident Management
  • ITIL principles

Application Support & Troubleshooting

  • Java Enterprise Application Support
  • JVM monitoring and analysis
  • Application log analysis
  • Exception handling
  • Stack trace interpretation
  • Incident investigation
  • Production issue resolution
  • Root Cause Analysis

  • APIs & Integration

  • REST API troubleshooting
  • JSON payload analysis
  • Web Services support
  • Integration monitoring
  • Message processing
  • Reconciliation
  • Retry management

  • Infrastructure & Platform Support

  • SQL querying
  • Database validation
  • Networking fundamentals
  • DNS
  • HTTPS
  • Firewalls
  • Load Balancers
  • SSO
  • LDAP
  • Active Directory

  • Monitoring & Observability

  • Grafana
  • Loki
  • Service health monitoring
  • SLA monitoring
  • Performance analysis
  • Transaction tracing

Advantageous Skills

Automotive & Business Knowledge

  • Vehicle sales processes
  • Pricing and offer workflows
  • Contract generation
  • Finance and leasing awareness
  • Dealership operations

Industry Experience

  • Financial services systems support
  • Dealer Management Systems (DMS)
  • Enterprise SaaS support
  • High-availability production environments

Technical Knowledge

  • HTML
  • CSS
  • JavaScript
  • Java application architecture
  • CI/CD pipelines
  • Advanced SQL analysis
  • Middleware administration
  • API Gateway support
  • Azure, AWS or Google Cloud
  • Kubernetes
  • Automation and scripting

Governance & Quality

  • ITIL Foundation Certification
  • KPI reporting
  • Provide Level 2 operational support for enterprise Offering and Contracting platforms.
  • Monitor application health using Grafana and Loki.
  • Investigate and resolve production incidents.
  • Perform application log analysis and transaction tracing.
  • Support dealer and business user issues.
  • Troubleshoot front-end, back-end and integration failures.
  • Perform Root Cause Analysis (RCA) and document findings.
  • Support releases, deployments and production changes.
  • Drive operational excellence by reducing recurring incidents.
  • Coordinate with Level 3 Development and Infrastructure teams.
  • Perform code debugging and root cause investigations where required.
  • Prepare and maintain standard operating procedures, runbooks and operational documentation.
  • IT Degree, Diploma or equivalent practical experience.
  • 5–10+ years' application support experience in enterprise environments.
  • Experience supporting Java applications.
  • Experience supporting production systems.
  • Experience supporting enterprise integrations.
  • Strong SQL database experience.
  • Experience using Grafana and Loki for monitoring and troubleshooting.
  • Automotive, Dealer Management Systems or Financial Services experience will be advantageous.
  • ITIL Foundation Certification or equivalent certification is advantageous.

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