Patient Liable Debtors Clerk

A well-established company is seeking an experienced Patient Liable Debtors Clerk to join their team in Johannesburg. The ideal candidate will have a strong background in medical debtors collections, excellent communication and negotiation skills, and the ability to manage patient accounts with professionalism and empathy. This is an excellent opportunity to join a dynamic team focused on delivering exceptional billing and debt recovery services within the healthcare industry.

Responsibilities

• Manage and maintain allocated patient-liable debtor accounts and monitor age analyses.

• Follow up on outstanding accounts via telephone, email, SMS, and other approved communication channels.

• Negotiate payment arrangements with patients and ensure payment plans are adhered to.

• Escalate unresolved accounts and assist with legal collections where required.

• Maintain accurate records of all collection activities, patient interactions, and debtor documentation.

• Prepare collection reports, debtor reconciliations, and assist with month-end reporting.

• Build and maintain positive relationships with patients, medical practices, and medical schemes.

• Ensure compliance with company policies, healthcare billing procedures, and confidentiality requirements while achieving collection targets.

Requirements

• Matric / Grade 12 (required).

• Minimum of 3 years' experience in medical debtors collections, patient-liable collections, or a credit control environment.

• Previous experience within the medical billing industry is highly advantageous.

• Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).

• Experience working with medical billing systems such as Elixir Live, MedEDI, iHealth, Healthbridge, or Vericlaim is advantageous.

• Strong understanding of medical aid processes, patient liability, and healthcare billing principles.

• Excellent communication, negotiation, and conflict-resolution skills.

• High level of accuracy, attention to detail, and strong organisational abilities.

• Ability to work independently, manage multiple priorities, and meet collection targets.

Contact RPO Recruitment for your next career opportunity.

You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV to: Sign in to view email.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Market Related

RPO is a Recruitment Specialist focused on providing recruitment solutions specifically tailored to our valued clients.

RPO focuses on select market segments, namely Engineering, Finance, Supply Chain, Manufacturing, Information Technology and Mining.

With over 12 years of experience in the recruitment industry, RPO has access to many high-caliber candidates across various industries, all accessible through our highly trained and specialised recruiters. We focus on helping you reach your personal and professional goals by connecting you to bigger and better career paths.