Service & Parts Coordinator (Automotive) - Mbombela

Location: Mbombela (Nelspruit), Mpumalanga

Job Type: Permanent

Reporting to: Branch Manager

My client is a leading provider of forklift and materials handling equipment solutions across Southern Africa. We are seeking a driven and detail-oriented Service & Parts Coordinator to join our Mbombela branch.

Role Purpose

The Service & Parts Coordinator is responsible for managing service scheduling, ensuring service compliance, preparing competitive quotes, coordinating with technicians, and maintaining a well-controlled parts store. This role is central to delivering exceptional customer service, driving operational efficiency, and contributing to revenue growth.

Key Responsibilities

Service Scheduling & Coordination

• Maintain and manage accurate service schedules for contract, STH, and PMA customers
• Ensure services align with manufacturer specifications for both routine and emergency requests
• Follow up with technicians post-service to confirm completion and identify additional work

Quoting & Client Engagement

• Prepare accurate, competitive quotes for parts, services, and repairs
• Collaborate with the sales team and customers to tailor quotes to specific needs
• Provide ongoing client support and follow up on outstanding quotes

Parts & Inventory Management

• Ensure technicians have necessary parts available to minimise downtime
• Manage stock control, receiving, and replenishment processes
• Conduct regular inventory counts and maintain accurate stock records in the system

Documentation & Reporting

• Maintain accurate records of job cards, quotes, approvals, and service reports
• Generate daily and weekly reports on service activities and quoting performance

Customer Service & KPI Management

• Ensure 100% follow-up on completed services to confirm customer satisfaction
• Monitor technician productivity (target: above 85%)
• Respond to breakdowns within 4 hours
• Maintain labour margins above 45%, sublet margins above 25%, and maintenance contract margins above 40%

Collaboration & Process Improvement

• Coordinate with Contracts Managers, Service Controllers, and suppliers
• Track WIP and ensure accurate recording in CRM/ERP systems
• Identify and implement improvements to service scheduling and quoting processes

Minimum Requirements

• Grade 12 (Matric) or equivalent
• Minimum 3 years' experience in a quoting, pricing, or service coordination role (forklift or equipment services industry preferred)
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Familiarity with CRM/ERP systems
• A qualification in Business Administration, Sales, or Call Centre Training is advantageous

Key Skills & Attributes

• Excellent communication, problem-solving, and organisational skills
• Strong attention to detail and accuracy
• Ability to work under pressure and manage multiple tasks simultaneously
• Customer-focused with a proactive approach

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R15 000 Basic +Medical (50%) +Provident (50%) +Commission