Technical Support Specialist

Astron Energy (Pty) Ltd.

Date: 6 days ago

City: Durban, KwaZulu-Natal

Contract type: Full time

Contract End Date - 31/07/2027

Responsible for office technical support to Lubricants Manufacturing Plant and other C&I staff.
Responsible for in field technical services aligned with key segment focus in Mining & Construction.
Responsibility of learning to develop into being Subject Matter Expert (SME) on allocated segment/industry i.e. Power generation, Transport etc.
Participates in key industry associations. Represent Astron Energy at industry associations and other related forums.
Works across channels and customers. Coordinates between Technology, Marketing, Sales and customers around product specifications, quality and integrity issues.
Leverage industry knowledge and knowledge of product capabilities to identify and pursue highest value opportunities.
Conduct best in class survey, lubricant surveys, introduce new products & technologies – This is to be done under supervision of senior technical support specialist.
Identify up-sell and value based selling opportunities.
Work with marketing and the technical team to develop proof of performance marketing documents
Manage and deliver internal and external lubricant and industry training. Develop technical competency of both Internal Sales Teams and Distributors. – This is to be done under supervision of senior technical support specialist.
Review all marketing communications and documents – technical aspects.
Manage ad-hoc projects within the C&I business that need technical input.

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