Italian Customer Support
Outsource-X South Africa
Date: 1 week ago
City: Cape Town, Western Cape
Contract type: Full time
Cape Town, Western Cape, South Africa
Italian Customer Support
Italian Written Customer Support Agent
Job Description And Duties
As a Customer Service Agent, you will be the first point of contact for supply and demand-related
customer support inquiries for our Italian -speaking clients. The ideal candidate will be an effective
communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.
You will be joining a fantastic multinational team, working alongside French, Italian , Dutch, Italian , and English Agents.
Client Spec
UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.
Responsibilities
Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
Process both client-generated and internally generated service request tickets within specified delivery times.
Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
Flexibility to take on additional tasks as directed by Team Leader.
Requirements
Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
Required Language Thresholds
Italian (Level C1/C2)
English (Level B2)
The position is in office.
Office location: Somerset West, Western Cape
Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)
Required Skills
Flexibility French Customer Support Supply Customer Service English
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