Verification Associate

TalentMatch Africa connects experienced professionals in Africa (just like you!) with international employers from around the world (places like the USA, Australia, the UK, India, and Europe). Since 2016, we've been providing employability services to professionals across technology, finance, digital marketing, graphic design, and more.

We are on the hunt for a Verification Associate to join our client's team.

What you will be doing

As a Verification Associate (Employment Verification), you will be responsible for conducting accurate and timely pre-employment background checks by verifying candidates' employment history. You will liaise with employers, HR departments, and professional references to confirm employment details, maintain accurate verification records, and ensure all checks are completed within agreed turnaround times while meeting quality and compliance standards.

Key Responsibilities

• Conduct end-to-end employment verifications for pre-employment background screening.
• Contact employers, HR departments, and professional references via phone, email, and other communication channels.
• Verify employment details, including job titles, dates of employment, responsibilities, and reasons for leaving.
• Maintain accurate verification records within internal systems.
• Ensure all verifications meet client, compliance, and quality standards.
• Meet turnaround time (TAT), productivity, and quality targets.
• Identify discrepancies and escalate issues where required.
• Handle confidential and sensitive information with professionalism and integrity.
• Work collaboratively with internal teams to deliver an efficient background screening service.

To be successful, you'll need to

Work on-site from our office in Durban, South Africa (Umhlanga) or Nairobi, Kenya.

Have a minimum of 2 years' experience in employment verification, background screening, BPO, recruitment administration, or a related field.

Have previous experience in employment verification or background screening processes (preferred).

Be highly detail-oriented with excellent accuracy and organisational skills.

Thrive in a fast-paced, high-volume environment.

Have excellent written and verbal communication skills in English.

Be proficient in Google Workspace and data entry systems.

Be able to manage multiple tasks while meeting strict turnaround times.

Be excited about a global opportunity with an international company.

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance our clients' businesses and culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

AI experience isn't required for every role, but if you use AI to complement your work, we'd love to know how! Want to build your AI skills? Complete the free Claude courses through Anthropic Academy: Anthropic Academy

Apply now - https://4mboj.share.hsforms.com/2ThfH38JvRiuUk9-geLX2Ow?deal_id=63087270218