IT Administrator

Job Advert Summary

TB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs. THC provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly evolving South African health care environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care.

Purpose of the position

To apply professional experience and training in information technology and network communications to provide basic technical support for a large number of users. To support the users with email support, mobile device support and basic network/desktop support.

Minimum Requirements

• 2-3 years’ experience is desirable
• Basic desktop support experience essential
• Working knowledge of routers, access points and desktops
• N+ Certification preferred
• Clear criminal record

Duties and Responsibilities

Desktop support

• Install, update, and configure computers and tablets
• Software installations
• Troubleshoot, diagnose, and resolve problems relating to hardware and software
• Setup of mobile devices and new laptops/desktop computers on an Azure domain and routine maintenance of computer hardware and software Supporting of Windows & Apple Mac computers
• End-user support to staff within the region
• Telephonic support to staff at branches in the region
• Assists in providing network and remote connectivity hardware/software support using Teamviewer
• Setting up and configuration of technical equipment such as Email, Projectors, Microsoft Teams, etc.
• Logging of all support calls and escalations to head office
• Perform hardware diagnostics and repairs on laptops and desktops

Network support

• Establishes and maintains user accounts, and profiles
• Troubleshoot site connectivity and VOIP system
• Reporting faults to the service provider, following through, and resolution
• Monitor and support router on various carries: Fibre, Microwave, LTE
• Configure and support wireless network
• Setup email on mobile devices
• Printer installation, setup, and support
• Basic Microsoft Office 365 knowledge