Internal Sales Administrators

The purpose of this role is to provide efficient internal sales and administrative support by processing orders, managing customer relationships, coordinating stock, and supporting the sales team. The role ensures seamless operations, excellent customer service, and contributes to revenue growth and customer retention.

Areas of responsibility include

Customer Care & Sales Administration

• Capture and process customer orders accurately on the system.
• Prepare and issue quotations in line with company procedures.
• Monitor order progress and provide regular feedback to customers and sales representatives.
• Maintain and update the back-order list daily.
• Follow up on outstanding orders and ensure timely resolution.
• Handle customer queries efficiently, professionally, and within agreed timelines.
• Escalate queries to the appropriate person where necessary.
• Assist with customer repair queries when required.
• Build and maintain strong relationships with internal and external customers.
• Conduct regular customer follow-ups to maintain engagement and promote sales.

Sales Support

• Provide administrative support to sales representatives.
• Assist with pricing, quotations, and stock-related queries.
• Ensure all special pricing is approved by the Sales Manager/Sales Representative.
• Follow up on quotations to support conversion into sales.
• Assist with new dealer applications (subject to approval).

Stock Coordination

• Assist with stock management as required.
• Monitor stock levels and alert management to potential stock shortages.
• Liaise with the warehouse and procurement to ensure stock availability.

Coordination & Communication

• Liaise with internal departments (warehouse, procurement, finance) to ensure smooth order fulfilment.
• Provide proactive communication regarding delays or stock issues.
• Ensure all stakeholders are kept informed on order status.

Administration & Reporting

• Maintain accurate and up-to-date customer records and databases.
• Ensure proper filing and record keeping.
• Generate reports as required by management.
• Support other departments where required and confirm completion of tasks.

Housekeeping & Compliance

• Ensure office area complies with health and safety policies and procedures.
• Maintain a clean, organised, and professional workspace.
• Uphold world-class housekeeping standards at all times.

Minimum requirements for this position include

• Matric (Grade 12)
• Previous experience in sales support, customer service, or a related role is a non-negotiable
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work effectively in a team environment.
• Experience in CRM systems Accpac and/or Business Central.

Advantageous

• Experience in a technical or product-based environment
• Knowledge of stock control and order management systems

Soft Skills Required

• Strong interpersonal and communication skills
• Excellent telephone and business etiquette
• Attention to detail and accuracy
• Problem-solving ability
• Ability to work under pressure and meet deadlines
• Planning and organizing skills
• Customer-focused mindset

The package for this role is R396 000 per annum CTC, which includes medical aid and pension fund.

If you are interested can send through your CV & qualifications to Sign in to view email