Customer Care Representative (CR783)

Our client, an engineering concern in Paarl is seeking a highly organised, proactive and customer-focused professional to join their team in a pivotal support role. Working closely with the National Key Accounts Manager, you will serve as a key point of contact for customers, delivering exceptional service while coordinating the efficient resolution of enquiries and complaints across multiple departments.

KEY PERFORMANCE AREAS

• This individual will perform a support role within the company and to the National Key Accounts Manager.
• This individual will perform customer service activities by dealing with the company’s customers on a front-line basis, by screening queries, answering questions, providing guidance and solutions and to escalate complaints and ensuring that the queries are directed to the correct department/lab within the group to be resolved.
• These activities will need to be coordinated and this individual will need to ensure that the queries and complaints get actioned and resolved in a timeously manner. Coordinating, multi-tasking and juggling many queries, at different stages in the process at a time is required.
• This individual will need to have a positive, well-mannered and friendly attitude and act professional at all times. This individual will be communicating with customers and other staff members through various communication channels, so the individual needs to have very good communication skills – writing and verbal in both English and Afrikaans languages.
• Lateral thinking and problem-solving skills is important, as this individual will need to assess a query/situation and provide solutions to problems. This is a high volume, fast-paced environment, so the individual will need to be able to cope with pressure, stress and working against a timeframe for queries to be resolved.

REQUIREMENTS

• Grade 12 and a Tertiary qualification would be preferred
• Minimum of 5 Years’ experience in a similar/related role
• Computer literate – Microsoft Excel, Word, Outlook and other ERP systems experience would be preferred
• Friendly demeanour, well-mannered and presentable
• Well spoken, strong interpersonal and communication skills – reading and writing in Afrikaans and English
• Organized, diligent, conscientious, a good eye for attention to detail
• Lateral thinking, problem solving skills
• Multi-tasking, coordinating and juggling various things at a time
• Cope well under pressure and works well in a team environment

WORKING PARTICULARS

Working Hours: Monday to Friday 08:00 – 17:00

Permanent Position

SALARY

R18 000 + (negotiable depending on experience)

Please use the following reference number in the subject line of your email: CR783 when applying for this position. Please submit your CV in Word Format to Sign in to view email. Kindly consider your application unsuccessful should you not receive feedback within 1 week.