Team Lead: Scheduling

Cartrack

Date: 9 hours ago
City: Rosebank, Western Cape
Contract type: Full time

Listing reference: cartr_000852

Listing status: Online

Apply by: 22 August 2026

Position summary

Industry: Call Centre Industry

Job category: Customer Service

Location: Rosebank

Contract: Permanent

EE position: No

Introduction

We are a world-leading smart mobility tech company with over 1,500,000 subscribers across 23 countries, and we’re looking for an individual to Supervisee our scheduling team in Rosebank, Johannesburg. Are you a reliable, well-organised, and service-oriented individual? Do you have the ability to lead a team while maintaining high-quality standards in a fast-paced, dynamic environment? If so, we'd love to hear from you.

Key Responsibilities

  • Lead and motivate a team of Scheduling agents.
  • Monitor team performance against targets.
  • Assist agents with escalations and customer resolution.
  • Provide coaching, training, and performance feedback to agents.

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Minimum requirements

  • Matric (Grade 12)
  • 2 - 5 years’ experience in customer care, of which 1 -2 years are in leadership.
  • Strong knowledge of Customer Care processes.
  • Strong conflict resolution and problem-solving skills.

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