Sales Team Manager : Inbound

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

As an (INBOUND) Sales Team Manager you will be required to lead a high‑performing sales team within the insurance sector. If you are passionate about developing talent, driving consistent sales performance, and cultivating a winning team culture, this role offers you the opportunity to make a significant impact. Conduct regular performance reviews and implement improvement plans where needed.Provide continuous coaching, mentorship, and product knowledge training to enhance team capability.Inbounds Team Manager is required to be knowledgeable on all aspects of the products, processes and systems. Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.

Minimum Qualification and Experience

Minimum Qualification

• Grade 12/ Matric /NQF 4
• RE5 Certificate
• FAIS ( As per DOFA date)

Minimum Experience

• Minimum 1-2 years’ experience as a Sales Team Manager in insurance
• Minimum 1-5 years' experience in Short- term Insurance Industry will be adventagous
• Minimum experience in a Telesales (Inbound)
• department

Knowledge And Skills

Reporting and communication

Drive leads and service targets

Management of employees

Coaching, quality and compliance

Personal Attributes

Decision quality - Contributing independently

Interpersonal savvy - Contributing independently

Plans and aligns - Contributing independently

Directs work - Contributing independently

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.