Account Manager

CAREER OPPORTUNITY

An exciting opportunity exists for an Account Manager to join the Operations Department. The Account Manager role is to develop, grow and manage an allocated portfolio of Brokers, to retain existing business and generate new business opportunities and grow broker base to achieve the desired sales volumes, achieve Gross Written Premiums and Loss Ratio Targets. This position is based in Centurion.

Duties and Responsibilities (may include but not limited to):

• Identify market opportunities for your area of responsibility and produce a Business Plan that reflects how to develop and manage prospects.
• Retain existing base and grow it to help ensure Brolink Sales targets for the GWP and profitability are met and exceeded.
• Maintain and accurately report on the sales pipelines, to ensure that GWP targets will be met or exceeded.
• Assist with and track larger renewals, and cancellations within portfolio, to ensure a high retention rate of business.
• Develop the Broker portfolio, and effectively onboard new brokers, whereby the Business Development Growth targets are achieved through influence and persuasions.
• Strategically analyze the Brokers business plan and identify future business opportunities for development.
• Implement agreed underwriting measures aligned to underwriting and Insurer mandates to attain targeted loss ratios and rates.
• Ensure adherence to the Regional Teams Sales plan.
• Actively assist with portfolio management and policy screening, to ensure that profitability targets are achieved.
• Deliver and enhance client satisfaction of the highest level by working with brokers to map and determine their business needs in delivering superior client service.
• Effectively assist by redirecting service complaints, to the correct division and manager, in order to resolve all complaints received from brokers or clients.
• Track Productivity levels by successful completion of Internal systems
• Maintain correct and updated broker contact information, correct broker agency details, and ensure that changes in agencies are correctly communicated and updated on all required systems.
• In collaboration with Underwriting and other departments ensure that technical and operational underwriting standards, procedures and controls are complied with
• Follow laid down procedures for on boarding; development and maintaining of business.
• Follow laid down procedures for submission of ex gratia claim motivations.
• Actively promote relationships with key role players in your broker portfolio, and the management team of Brolink. Also manage the relationship between the broker and support teams at Brolink.
• Effectively identify, and action cross selling opportunities with other divisions within the Company.
• Assist with credit control management on assigned portfolio, in order to retain GWP.
• Assist with portfolio management actions, and compliance requirements. Effectively identify and report compliance breaches, and implementation of compliance requirements post audit.
• Track provisional and actual premiums raised under group schemes, to maintain correct GWP levels.
• At all times adhere to your agreed delegated authority agreement
• Arrange System training for brokers and any other requirements
• Adhere to Operational functions related to the contact center.
• System training to broker and any other requirements

Business Accountabilities

• Analysis Governance and risk management Relationships

Internal

• Executives
• BDC’s
• Underwriting and Claims Manager
• Underwriters
• Claims
• Finance
• Specialist divisions
• Portfolio management teams
• And any other department within Brolink

External

• Brokers
• Industry Associations
• Insurers

Qualifications

QUALIFICATIONS AND EXPERIENCE

Minimum Requirements

• Matric is an essential requirement
• Higher certificate and higher
• Bachelor’s degree in business, marketing or related field will be an advantage.
• FAIS compliant

Work Experience

Minimum Requirements

• Commercial and Personal Lines experience – minimum 5 years
• Sound experience in Sales with a strong presence in the Broker community – minimum 5 years
• Cold calling
• Commercial and Personal Lines experience – minimum 5 years
• Experience in sales (face 2 face), marketing or related field.
• Sound experience in Sales with a strong presence in the Broker community – minimum 5 years

TECHNICAL COMPETENCIES

Minimum Requirements

• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.
• Sales and marketing
• Sound understanding and knowledge of the South African Insurance market
• Sound knowledge of statutory and legislative requirements
• Maintain up to date knowledge of local markets and industry sectors
• Sound knowledge of Brolink and its business strategy and objectives
• Sound understanding and knowledge of Commercial and Personal Lines Underwriting
• Continuous personal development, through relevant internal and external training, including but not limited to product training, financial training, and survey training
• Sound understanding and knowledge of Brolink’s products
• Maintain up to date knowledge of local markets and industry sectors

Travel And Other Requirements

• Extensive travel in the role
• Driving license required

ATTRIBUTES

Attributes required for the position include but are not limited to:

• Analysis
• Attention to detail
• Commitment to excellence
• Effective Delegation & Leadership
• Oral and written communication
• Planning and organizing
• Teamwork
• Flexible in duties performed
• Ability to work under pressure
• Positive attitude
• Entrepreneurial thinking and identifying sales opportunities
• Resilience

ABOUT THE COMPANY

Established in 1994, Brolink is a leading provider of administrative insurance technology solutions in South Africa. We specialize in delivering innovative digital platforms and services to the insurance industry, focusing on short-

term insurance systems and portfolio administration. Our mission is to connect brokers, insurers, policyholders, and partners through dynamic and innovative IT and expert people-driven solutions. Our vision is to be the leading administrator and digital technology and integration platform provider for short-term insurance. Brolink is an independent subsidiary of Santam, a Top 5 Top Employer in SA for 2025.

Applicants Must Have The Following

• Clear ITC
• Clear criminal record
• Excellent employment references

Our values are Excellence, Integrity, Fairness, Innovation.

Our Vision is to be the leading digital technology and integration platform for short-term insurance.

Qualified applicants are invited to apply by sending a CV to: Sign in to view email with the subject line: Application: Account Manager.

The closing date is 31 July 2026.

Please note that this appointment will be made according to the company’s Employment Equity targets and strategy.

Provided you are not contacted within 2 weeks of job application deadline, please consider your application unsuccessful