Spa Business Manager (Beauty & Wellness Industry)

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Spa Manager | Business Manager

We are seeking a driven and commercially minded individual for a Spa Manager role at our new spa in Durban. This opportunity is ideal for a business management graduate with at least three to five years of business management experience who is looking to build a long term career in the spa and wellness industry. Previous spa experience is not required.

The Spa Manager will be responsible for the complete spa business and all business aspects, with full accountability for financial performance, operations and people management, marketing and Sales.

Key responsibilities include

Full responsibility for the overall performance and profitability of the spa

Managing budgets, forecasts and financial controls

Driving revenue growth, cost management and operational efficiency

Leading, motivating and developing the full spa team

Overseeing pricing, scheduling, stock control and supplier relationships

Ensuring consistently high standards of service and guest satisfaction

What we are looking for

A degree in business management or a related field

At least three to five years of business management experience

Strong commercial, financial and analytical skills

Proven leadership and people management ability

A clear interest in hospitality and wellness and a desire to build a career in the spa industry

This is an excellent opportunity to take ownership of a premium spa business and grow within a respected organisation.

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.