Integrated Services Manager (Nelspruit)

Job Details

Division: Excellerate Services

Industry: Integrated facilities (Soft Services)

Business Unit: Operations – Integrated

Minimum experience: 5–10 years' Management Experience (Security, Cleaning & Parking) and 3–5 years' Facilities Management Experience

Job functional area: Operations Management

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

About the role

We are seeking an experienced and results-driven Integrated Services Manager to lead the delivery of integrated Security, Cleaning and Parking Services at Riverside Mall, Nelspruit. Reporting to the Regional Manager, the successful incumbent will be responsible for driving operational excellence, managing client relationships, ensuring contractual compliance, leading multidisciplinary operational teams and implementing continuous improvement initiatives to deliver exceptional service standards.

What you will bring

Inherent requirements for the position (non-negotiable)

• Grade 12 (Matric).
• PSIRA Grade B Registration.
• Firearm Competency Certificate.
• Valid Code 08 Driver's Licence and own reliable vehicle.
• 5–10 years' management experience within the Security, Cleaning and Parking industries.
• 3–5 years' Facilities Management experience.
• 3–5 years' Retail Operations experience.
• Strong Health and Safety knowledge and experience.
• Proven experience conducting Risk Assessments and Site Surveys.
• Solid computer literacy.

Additional demonstrable requirements

• Security Management qualification will be advantageous.
• SHEQ qualification will be advantageous.
• Minimum two (2) years' training relating to "Introduction to Contract Cleaning Managers".
• Previous Military or SAPS experience will be advantageous.
• Excellent leadership, coaching and people management skills.
• Strong client relationship management and stakeholder engagement abilities.
• Excellent verbal and written communication skills.
• Proven negotiation, planning and problem-solving skills.
• High ethical standards with a strong customer service focus.
• Ability to manage multiple operational priorities in a fast-paced environment.

What you will be doing

• Lead and manage the delivery of integrated Security, Cleaning and Parking Services.
• Drive operational excellence by implementing effective systems, controls and continuous improvement initiatives.
• Ensure compliance with company policies, procedures, contractual obligations and the Company's Disciplinary Code of Conduct.
• Manage and develop multidisciplinary operational teams to achieve service delivery objectives.
• Build and maintain strong client relationships while identifying opportunities to enhance service delivery.
• Coordinate operational activities between site teams, support departments and clients.
• Ensure all personnel perform their duties in accordance with site-specific Job Descriptions and operational requirements.
• Oversee on-site recruitment, training, coaching and performance management activities.
• Attend client meetings and provide innovative, site-specific operational solutions.
• Conduct operational reviews, risk assessments, site surveys and investigations, preparing detailed reports and recommendations.
• Monitor operational performance through effective reporting, compliance monitoring and quality assurance processes.
• Participate in senior operational meetings and contribute to strategic operational planning.

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Important Note: All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful.