IT Support Engineer (L1)

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The IT Support Engineer will be responsible for providing onsite technical support to end-users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure at the client site. The role requires excellent client engagement skills, strong communication abilities, and a customer-centric approach to delivering high-quality IT support services.

Key Responsibilities

• Provide first and second-line technical support to end-users.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Install, configure, and maintain desktop, laptop, printer, and peripheral devices.
• Manage and resolve incidents and service requests within agreed SLAs.
• Perform user account administration and access management.
• Support Microsoft Windows operating systems and Microsoft 365 applications.
• Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
• Escalate complex technical issues to relevant teams where necessary.
• Maintain accurate documentation of incidents, resolutions, and IT assets.
• Conduct routine system checks and preventive maintenance.
• Participate in IT projects, upgrades, deployments, and migrations.
• Build and maintain strong relationships with client stakeholders.
• Provide technical guidance and user training where required.
• Ensure compliance with IT policies, procedures, and security standards.

Qualifications

Minimum Requirements

• Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant IT qualification will also be considered.

Certifications

• CompTIA A+ Certification (Essential)
• CompTIA Network+ (N+) Certification (Essential)
• ITIL Foundation Certification (Essential)

Experience

• Minimum 3 years' experience in an IT Support Engineer, Desktop Support Engineer, IT Technician, Service Desk Engineer, or similar role.
• Experience working in a client-facing environment.
• Proven experience supporting end-users in a corporate environment.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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