Commercial Internal Account Manager

MAIN PURPOSE OF POSITION

The Commercial Internal Account Manager is responsible for managing and developing reseller relationships, driving revenue growth across allocated commercial accounts, and delivering exceptional customer service. This role supports the external sales team through proactive account management, sales administration, opportunity management, and effective partner engagement to achieve business objectives.

Commercial Internal Account Manager Job Duties and Responsibilities

Customer Success & Account Management

• Regular telephonic contact with all partners
• Assists and backs up account managers on a certain task.
• Call partners to discuss current Brand activities and create brand awareness.
• Influences customers to buy products by following a prepared sales talk to give service and product information.
• Complete spreadsheets by recording names, addresses, dates called, and comments.
• Quotes should be sent to partners within a 2-hour SLA.
• Maintains operations by following policies and procedures; and reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Sales Certifications are to be done and maintained on the Dell brand.
• Completing all Spiv & Campaign requirements on the given deadlines
• Weekly KPI feedback sessions that include feedback on customer engagements, pipeline, quotes generated, closed and lost deals, e-mails sent, etc. 200 calls per month.
• Attend training sessions when requested
• Driving revenue targets through allocated accounts and Dell product sets in commercial accounts.
• Driving resellers to enable the expansion of the FD Hardware brand portfolio within existing and potential new accounts.
• Deliver first-class customer service.
• Regular follow-ups on all Dell quotes and opportunities

Sales Administration

• Ensure client mailing list details are updated at all times.
• Request and evaluate quotes for submission internally.
• Follow up and validate quotes.
• Follow up on operations responses.
• Manage SLA with brand operations.
• Ensure CRM is always up to date and maintain CRM hygiene.

REQUIREMENTS

Internal training associated with competencies

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications

• Grade 12
• 2-3 years of internal Account Management experience.
• Previous IT experience.
• IT distribution experience.
• Understand the reseller partner eco system.

Ability to meet Job Requirements

• Fluent in English.
• Own reliable transport.
• Technical understanding of end user devices (Notebooks, Desktops, monitors) and the ability to do their own builds based on customer requests.

Office Requirements

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role