Motor Claims Fulfilment Administrator

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Job Purpose

The Motor Claims Fulfilment Administrator provides essential administrative and

operational support to the assessing department and the relevant external

stakeholders involved in the motor claims process. This role is responsible for

maintaining and updating key documentation using MS Excel, internal

databases, and departmental systems to ensure the smooth execution of claims

fulfilment activities. Responsible for ensuring data accuracy, process efficiency,

and adherence to best practices, contributing to the overall effectiveness of the

claims function.

Responsibilities

Data Collection and Analysis

Accurately collect and collate information relevant to motor claims assessments for submission to internal departments, external stakeholders, and audit.

Ensure consistent and precise recording of data across all internal systems and platforms used by external parties, supporting transparency and traceability.

Contribute to the effective maintenance and continuous improvement of

administrative processes to enhance data quality, operational efficiency, and

compliance within the motor claims fulfilment function.

Operational Compliance

Develop and maintain a solid understanding of the organization’s policies,

procedures, and relevant regulatory codes and conduct standards applicable to

the motor claims fulfilment process.

Consistently adhere to mandatory procedures and compliance requirements to

ensure all administrative tasks and data handling are performed to the required

standards.

Support the department’s commitment to regulatory integrity by ensuring that all documentation and system entries meet internal and external audit expectations.

Document Preparation

Prepare routine correspondence, reports and other documentation in line with

departmental standards and detailed instructions.

Utilize the full range of functions within standard office software (E.g. Microsoft Word, Excel, Outlook, etc.) to ensure that documents are professionally formatted, accurate and fit for purpose.

Maintain consistency and quality in document output to support internal

operations and external communications within the Motor claims fulfilment

process.

Client & Customer Management

Support the effective management of internal and external clients by performing routine administrative tasks and contributing to customer service-focused activities within the motor claims fulfilment process.

Assist team members in delivering a responsive and professional service

experience, ensuring timely and accurate internal communication and documentation.

Help maintain positive stakeholder relationships by upholding service standards and addressing queries or requests in a courteous and efficient manner.

Stakeholder Engagement

Build and maintain effective working relationships with internal departments,

external partners, and service providers involved in the motor claims fulfilment

process.

Ensure consistent and high-quality service delivery by understanding and

adhering to stakeholder-specific Service Level Agreements (SLAs) and

Turnaround Time (TAT) guidelines.

Provide ad hoc support on departmental projects and initiatives, contributing to collaborative efforts and continuous improvement across stakeholder.

touchpoints.

Work Scheduling and Allocation

Effectively manage and prioritise own workload to ensure timely completion of all assigned tasks within the motor claims fulfilment process.

Maintain awareness of deadlines and service expectations, adjusting work plans as needed to meet operational requirements and support departmental

efficiency.

Personal Capability Building

Continuously develop and enhance process knowledge and technical skills by

engaging in formal training, informal learning opportunities, and coaching

sessions.

Take ownership of personal growth to remain up to date with system changes,

industry practices, and departmental procedures, contributing to improved

performance and service delivery.

Education

Grade 12/ SAQA Accredited Equivalent (Essential); Certificate/ Diploma/Degree in the Administration (Advantageous).

Experience

1 years' experience in an administrative support role within an operational environment (Essential); Experience within the motor claims, insurance or financial services industry (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.