Control Room Operator

Recruiter

Bidvest Protea Coin

Job Ref

JHB000662/Mpho

Date posted

Thursday, July 16, 2026

Location

Centurion, South Africa

SUMMARY

A Vacancy exists for 4 X Control Centre Operators in the Technical Division based in Head Office - Centurion

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:   

POSITION INFO

Client liaison and professional client relationship; Answer and action all incoming calls; Communicate with the client, technicians and management; Provide proactive support of alarms, CCTV communication, overactive and inactive reports; Assist admin with maintenance of database, zones, user etc.; Adhere to all instructions by management; Ensure all alarms and CCTV alarms are always actioned in accordance with the prescribed procedures; Undergo on-the-job training and personal development on company policies and procedures according to functional requirements; Must be able to work shifts, after hours, public holidays and weekends; Sound knowledge of company disciplinary procedures; Be prepared to be on standby on off days as scheduled;    Preferred qualifications/attributes/skills:    PSIRA certification Grade C or higher; Grade 12 or equivalent qualification; 2+ years' experience with alarms/CCTV Call Centre will be advantageous; Knowledge and experience of listener Monitoring platform Knowledge and experience of Ajax, Secutel and Videofied alarm systems Experience in alarm and CCTV fault finding capabilities Electronic occurrence book (online intelligence/Ciims) knowledge would be an advantage; Knowledge and experience on response 24, CASI and or Aura dispatch App Relevant experience in MS Office and related monitoring software platforms; Knowledge of alarms, CCTV, access control and surveillance systems; Knowledge and experience in Event Based CCTV monitoring Ability to operate with confidence under pressure and during emergencies; Good communication skills in English and one other South African language; Proven track record in the Electronics Security Industry; Clean disciplinary, criminal and credit record; Own transport; Employment consideration will be in accordance with the Employment Equity Act requirements  Should you not hear from us within 14 days after closing date, your application should be considered unsuccessful